Hi there, Aaronlandon.
Yes, we can search for customers using their addresses in the QBO mobile app on iPhones, but not on Android phones. It could be using an Android phone.
If it's not, I'd recommend reinstalling the mobile app from your iPhone. You can download the latest version here: QuickBooks Online iOS app link. This will help the mobile app work to it's full potential.
Additionally, I'd recommend browsing our Mobile App Features article. This guide enumerates the features supported on each device.
Stay in touch if you have any other questions or concerns. I’ll be right here to answer them for you. Enjoy the rest of the day. Take care!
Thanks for posting an update about the problem, Aaron,
Yes, you can definitely find customers using their addresses in the QuickBooks mobile app. I've tried it in my app and it's working fine. For this, I have a couple of suggestions that we can try to get the app in working order. Try to logout from the app, and make sure it is updated to ensure there aren't any app interruptions.
Then, refresh the app using the Refresh Data option from the Help menu. This will help download updates or apply recent changes on the application. If refreshing the app doesn't work, try uninstalling and reinstalling it to resolve unexpected behavior, and ensure updated security settings are downloaded.
For mobile apps download, visit these links:
If you keep getting the same problem, I highly recommend contacting our QuickBooks Online Care Team. They can check if there are similar reports from other users and help open an investigation on this unexpected behavior. Here's how you can get our contact information:
They can help report this to our engineers who can help with program bugs and other technical concerns. Follow these steps to reach out to a live agent:
When you're connected, provide all the information about your concern or request a viewing session with our representative. For now, access your QuickBooks account in the web, to resume your tasks.
Post here again if you have other concerns with the program and searching for customers. I'll be right here if you need further assistance. Have a nice day!