Why did my expense entry get split ? How do I fix this?

I am having the same issue and I called Quick books and they couldn't even fix it. If they can't fix it I will cancel my subscription. I am simply inputting expenses for my business that have already been paid in full. Now and then Quickbooks decides to combine some of them. No rhyme or reason. Sometimes it's the same vendor. Sometimes they were paid on the same credit card, Sometimes they were paid on the same day. But in none of the examples above is it consistent. There are others paid t the same vendor, same day, same card etc and are not clumped together. 

This is very annoying. I simply want a running list of expenses, with as many details as possible listed individually. I can input 10 of them and suddenly I look up and is combined several and now says "split" and has added the totals of the items it's combined. 

So far I am no liking Quick books and hope they let me out of my subscription tomorrow if they can't fix it. After 30 plus minutes on the phone she offered to send me articles that might help. I said, not acceptable. I prefer she just explain it to me. She then admitted she had no idea what the issue was. The employee sais she would need to call me back tomorrow when someone was there who might know the answer. 

This isn't the kind of experience we want you to have, and I'm here to make it up with you, @neversitsstill.

The reason why your expense entries are showing "split" on the report is that the transactions have multiple line items. Let me share a few information and help you from there.

The Transactions List by Vendor or Transactions List by Date report will show you the word "split" if the transaction has multiple items. This report will combine the total amount of your expense transaction. You can consider running these reports to show the list of your expense transactions.

However, if you're running the Transaction Detail by Account report, it'll show you each amount of the accounts or items used to the transaction. That's why you're seeing the same vendor, credit card, and day. If you want to show each account or item used, you can customize the report. Here's how:

1. Go to the Reports page.
2. Search for Transactions Detail by Account.
3. Select the date range from the Report period section.
4. From the Group by drop-down, choose Vendor.
5. Click Customize.
6. In the Rows/Columns section, click the Show column link.
7. Put a checkmark on Account.
8. Click Run report.

Here's an article to learn how to customize reports: Customize your Reports in QuickBooks Online.

I've attached screenshots below to show the difference in the reports.

In case you want to memorize reports, you can check out this article for your future reference: Memorize Reports.

Please know that you can always get back to this post if you have further questions. I'll be more than happy to answer them for you.

I just started with Quickbooks and I'm having the same issue.  However, for me, I am entering multiple invoices for the same vendor.  Some will be added together and marked "split", but they may leave one of the added invoices added in the "split", but still leave that invoice as a separate item.  This is totally unacceptable, this is the main function we want Quickbooks for and if we can't see our items at a glance, we will cancel.

Hi there, @lowreyfinancialgroup.

I recognize your need for this feature, and I'm taking note of it so I can pass it along here on my end. While there's no definite time on when this will become available, you'll want to learn how to customize reports in QuickBooks Online through checking this article: Customize Reports in QuickBooks Online.

You can also check out this site to get you in the loop about the latest product updates: Latest QuickBooks Updates.

Feel free to post any concerns here in the Community by leaving a comment below. 

I'm running in to the same problem. Automatically split my entries when it has been okay with my entries since last year? Why is this happening?

I am using AutoEntry to upload my invoices (purchases) in to QBO. And it is coming up split when each line is a purchase they do lot have freight or shipping.  Can you help me

Let me share some information about splitting entries in QuickBooks Online (QBO), Mattsdugout.

If you are referring to splitting of your purchases is showing "split" on the report, this happens when the transactions have multiple line items. This is the reason why the freight or shipping items are showing as split when running the Transactions List by Vendor or Transactions List by Date report. This report will combine the total amount of your expense transaction. You can consider running these reports to show the list of your expense transactions.

You can also run the Transaction List with Splits report that'll show split transactions. Here's how to pull up this report:

1. Go to Reports on the left side menu. 
2. Type Transaction List with Splits in the search bar.
3. Change the Report period.
4. Click on Run report.

However, if you're running the Transaction Detail by Account report, it'll show you each amount of the accounts or items used to the transaction. That the reason you'll not see the split transactions. Feel free to visit our Expenses and vendors page for more insights about managing your expenses in QBO.

I'm just one click away if you need a hand with customizing your reports or any QBO related. I'll be here to ensure your success. You have a good one. 

i am having the same experience.  I enter a vendor expense and assign a category.  the next time i assign an expense to that existing vendor, the category changes to "split" that entry.  it seems to be random and is VERY frustrating.  I have used Quickbooks since 2012 and it has only gotten more and more difficult to navigate/use every year that it has changed.  Looking into other services for sure.

This is exactly what I needed answered, no worries, I found what I needed. Thanks for your responsiveness. I appreciate it!

@BlackSoil can you please share what you did to fix the problem with the entries splitting automatically? Thanks,

This was driving me crazy. Finally found the issue.

Go to the vendor(s) that automatically split any charges you enter. Go to edit vendor > Account Settings. If there is a pre-filled account, it automatically entered part of all of the charge there and splitting the rest, something like that. Remove the pre-filled account. Enter you charges without them being pre-split going forward.

I want my charges from quickbooks to automatically split into different departments/classes. I keep setting up a rule when it comes in from the bank but the expense the QB automatically creates does not allow the rule to work.

It sends the expense to "bank charges" which it is not and has no class/dept. I want all the QB fees broke out to my classes/departments.

How do I fix this?

Let's make sure your charges are accurately assigned to your chosen category and classes, carolann.

In QuickBooks Online (QBO), you can create a bank rule that automatically categorizes transactions for you. However, if you want to manually categorize your transactions, you can turn the suggestions off. Here's how:

1. Go to Transactions and choose Bank transactions.
2. Click the small Gear icon beside the Export to Excel button.
3. Uncheck the Enable suggested categorization box.
   
   
   
   
   

Then, we can also review the mapping of your bank rules so that the QuickBooks fees are designated to the appropriate classes and categories. Please refer to the steps below:

1. Click the Gear icon and choose Rules.
2. Select the rule and tap the Edit button below the ACTIONS column.
3. Review the setup of your rules. Check the Category account and Split details. Make sure the right Class is selected.
   
   
   
   
   
    
   
    

Additionally, I'd also appreciate it if you could provide us a screenshot of how your rules are set up so that we can further check.

If you have more questions about setting up bank rules, carolann. Just tap the reply button below, and I'll circle back to you.

The enable catagorization is not checked. My rules work except for this one because QB automatically creates and expense so it matches the fee to the expense instead of using my rule. I need QB to stop creating an expense and just let it come through the bank feed so it will match to my rule.

Hello, @carolannpea1.

It seems like you have encountered a similar issue to the one you previously posted about QuickBooks Online automatically creating an expense instead of using your rule. One of my colleagues responded to your original thread, and we can continue our discussion from there. 

Let me know if you have more questions. 

I have Quickbooks for Mac Desktop. I have several items that are income. They are single account items. They are used in my sales receipts. I enter the data manually in a new receipt when I receive the payment. I enter item, rate, quantity - in a single line, no splits that I enter, and yet every single transaction shows up in the register with -split- in the account field. I have double checked to make sure each item is associated with only one account. In the majority of the cases, they are non-taxable items so even though there is a tax category associated with them they are non-taxable. I do not know if htis is a quickbooks bug or not but I can find no earthly reason I even went through a series of debugging steps with chatGPT who finally gave up on it :)Any help is appreciated

I appreciate the time you took to share details about your split sales receipt transactions in QuickBooks Desktop for Mac, spirittlk. Let me help clarify why they're showing as "-Split-" and how to handle this.   

In QuickBooks, a transaction will show as "-Split-" in the bank register if it contains multiple line items, even if those line items use the same item and account. This occurs because QuickBooks treats each line item as a separate entry within the transaction, leading to the designation of "-Split-" in the accounting field.

If you don't want your expense entries to be a split transaction, ensure that each entry only contains one line item.

You can also visit this article for further guidance on managing sales receipts in QBDT for Mac: Create sales receipts in QuickBooks Desktop for Mac.   

Additionally, you can refer to this article for a helpful guide in navigating your QBDT for Mac: QuickBooks Mac User’s Guide.           

We're always ready to help you with questions about QBDT for Mac. Don't hesitate to come back here. Have a great week ahead and take care.                                          

Thank you also for responding. To my eyes, I have only one item. When I open the split I see one number on one line. Theya re automatically going in this way even though I enter data on one line only. That is what puzzles me

Thank you also for your response. I understand splits. When I open the false split I see only one number on one line.  When I input these sales receipts I input the numbers on only one item line and then record it. I don't even touch a second line. Hence the mystery You can see it in the screenshot below. The item has no subcategories in this case. Anyway I have no clue and if anyone does it would be great and if not, I will  live with it

It sounds like you’re encountering a peculiar issue within QuickBooks for Mac Desktop where single-account items in your sales receipts are being marked as ‘-Splits-’ in the account field in the register. Let's perform some troubleshooting steps to get this resolved, spirittlk.

We can double-check the setup of the item by going to the List menu and choose Items. From there, ensure that each item is linked to the correct account and there are no sub-items or additional settings that might be causing this. Once done, check the sales receipt templates and verify the items are associated with the correct account. Let me guide you on how: 

1. Go to Lists and select Templates. 
2. Review the template you are using for the sales receipts. 
3. If everything is correct, press OK.

If you need to customize the form template, you can check out this article: Customize form templates in QuickBooks Desktop for MAC.

Once done, manually enter a sales receipt with a forced split to verify if QuickBooks is handling them correctly. Then revert to the original method to see if the ‘-Split-’ label still appears. This could sometimes reset or correct internal settings.

If the same thing happens, make sure that you are running the latest version of QuickBooks for Mac Desktop to fix bugs and improve functionality. To learn more about this one, check out this article: Update QuickBooks Desktop to the latest release.

If the problem persists, it could be there's damaged data in the company file you're working with. We can use the QuickBooks verify and rebuild tools to find the most common data issues in a company file and fix them. To troubleshoot the issue, follow the steps and details in this article: Verify and rebuild data in QuickBooks Desktop for Mac.

To learn more about managing items in QuickBooks Desktop for Mac, refer to this article: Add, edit, and delete items in QuickBooks Desktop.

Moreover, you can visit this article about managing sales receipts in QuickBooks Desktop for Mac: Create sales receipts in QuickBooks Desktop for Mac.

If you have any further questions about managing your sales receipts or any QuickBooks-related concerns, just add them to the thread. The Community always has your back to help you with your concerns, spirittlk.

Thank you for trying. I'm going to give up as there is a lot on my plate. There is no "Template" option under the lists menu in Mac 2024 for desktop I truly appreciate your help but while it is an inconvenience it isn't worth taking up more of our time since there's not a quick answer

@spirittlk  An interesting problem, at any rate.

The only thing that comes to mind at present is that the sales receipt is somehow splitting the sales receipt up into two or more payment methods.

At any rate, it may shed light on the matter if you run a detail report for sales transactions for the relevant time period; this should show you exactly what it is getting split apart into.