Why does my cashflow graphic not match my cash flow statement?

Hello there, PachaBS.

Thanks for reaching out to the Community about your concern. This isn’t the kind of impression I want you to have when using the product.

Let me provide clarifications why the cash flow graphic doesn’t match your flow statement.  The former shows the money that coming in and out of the business.

 If your accounts are connected to online banking, the program analyzes the transactions in these accounts and predicts future money. Meanwhile, the latter will show the cash flowing in and out from sales and expenses (operating activities), investments, and financing.

Check out this guide for more information: How QuickBooks calculates your cash flow.

We’ll have to identify the cause of why the program takes into consideration the initial deposit as money in and not the transfer between accounts. I know you already reached out to our QBO Care Team about the issue, I still suggest contacting them again.

One of our support agents can take a look at the case number and review the notes you have from your previous chat and continue where the last agent left off. Here’s how to reach them:

1. Click on the Help icon at the top to display the QB Assistant window.
2. Press the Talk to a human menu and enter the issue/topic.
3. Follow the on-screen instructions to complete the process.
4. From the option, choose Message an agent for real-time assistance or Get a callback.

Additionally, these articles provide an overview of how to get acclimated to the Cash Flow menu/planner.

• Get started with the Cash Flow menu
• Use the Cash Flow planner to predict future income and expenses

Reach out to me again on this thread if you have additional questions or concerns. I’ll pop right back in assist further. Have a good one.

Hello again, PachaBS.

May I know if you’re able to get in touch with our QBO Care Team? I want to make sure the issue of why the program is only taking the initial deposits and not the transfer between accounts is taken care of.

Don’t hesitate to visit the Community for any QuickBooks concerns. I’m here to lend a helping hand. Enjoy the rest of the day.

Of course not nobody ever calls me back it's just a big circle you guys don't do anything or care about your customers at all it's ridiculous no nobody has resolved my issue and trust me I'm not holding my breath thinking that it's going to.

To anybody reading this considering QuickBooks 20 QuickBooks customers reading this second question your decisions

of course not nobody ever contacts me back I have multiple cases open people email me and say to contact the support team just like you did no one ever lets me speak to a supervisor nothing ever happens it's a big circle of screwing with your customers I even switch to advanced thinking it would fix it because I would have a dedicated account team there is no dedicated account team you get routed to the same customer service that everybody else has no one can help anything do anybody considering QuickBooks reading this avoid it at all costs 20 customers reading this you better second guess your decisions

I too have the same issue - the dashboard graphic appears to be adding up all the transfers between my 7 or so accounts giving the impression that significantly more money is coming and going than it really is

i believe that the statement of cashflows report is the true amount coming and going from my accounts.

The dashboard graphic needs work to ensure that it only tracks funds coming from and going to external accounts, and in that way it would match the statement of cashflows.

would that be correct?

Yes, you're right about the cash flow graphic and cash flow statement, @trookwood.

The cash flow statement measure how well a company manages its cash position. The major components of the cash flow statement are cash from operating activities, cash from investing activities, and cash from financing activities.

The cash flow chart uses historical data from your bank and debit card accounts connected to QuickBooks Online. It includes categorized and uncategorized transactions. If you manually upload transactions from a CSV, the chart only includes transactions tied to your connected bank and credit.

To learn more about the cash flow statements and cash flow chart on the QuickBooks homepage, you can open these links:

• Cash flow statement
• How QuickBooks calculates your cash flow

I'm also adding this article for additional resources while working with other QuickBooks or financial reports in the future: Run reports in QuickBooks Online.

If you have any other follow-up questions about cash flow, let me know by adding a comment below. I'm more than happy to help. Wishing you a good one!

Hello,

I'm experiencing the same issue. The inflows and outflows of the Cash Planner graph are wrong.  The net cash change and ending balances are correct, but the Money In and Money Out bars are significantly overstated and cannot be trusted.

Thanks for this explanation!

I've had the same concerns seeing money I've transferred between accounts showing up as "money in" and not understanding why the cash flow graphic doesn't match my sales and expenses. 

I'm a lot more comfortable with what I'm seeing now. 

Thanks for joining this thread, FHL1.

I'm happy to hear Rasa-LilaM and Angelyn_T were able to help with getting a better understanding of what the term "Money in" means in QuickBooks.

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

Please feel welcome to send a reply here or create a new thread if there's ever any questions. The Community's always here to help. Have an awesome Wednesday!