Why is it taking so long for my paid invoices to go into my bank account?

Hi there, meghan-mbvirtual.

Let me share some information about taking and processing payments with QuickBooks Payments.

If this is your first time using QuickBooks Payments, your first set of payments will be deposited within 5 business days. This only happens if you're just starting out since we are still setting up your account. Rest assured, the succeeding transactions will be deposited much faster once the process is completed.

The deposit speed also depends on the product you're using and the type of payment you're processing. You can follow the steps below to check the status of all your processed payments.

1. Sign in to the Merchant Service Center.
2. From the homepage, select Activities & Reports and then Deposits.
3. Select the date range in the Dates field.
4. Select Search.

I'm also adding this article to learn how to customize and manage the invoices that you send to your customers: Create invoices in QuickBooks Self-Employed.

Don't hesitate to reach out to us again if you have other questions. The Community is open 24/7 and always ready to help. 

Hello! 

Thank you for your response, it was helpful that I'm not able to see the deposits and have an idea of when they'll be deposited. For example, mine says funded November 8th. Does that mean that it's meant to be funded to my account? If so, it hasn't been yet. I had QBSE for three years, decided to try out the QBSS and it messed everything up. My once very organized information was an absolute mess upon upgrading my account. When I went to cancel and potentially keep my QBSE they informed me that you can't move backward only forward, so all of my QBSE information is gone and I would have to start a new account which is what I did. Same with the merchant services account, so I'm betting that's why it's taking so long, but I wasn't sure. Is there a timeframe in which this will lengthy process will pass? Like once I am more established in this new account?

I appreciate the time and effort you've spent to create a new account and sort this out, @meghan-mbvirtual.

I have here some information about the deposit time frame in QuickBooks Online.

As mentioned by my colleague above, if your QuickBooks Payments is new, the ACH payments will take a bit longer during your first month while setting up the feature. I'd advise you to wait for a couple of days. 

Rest assured after the first month, your payments will process at the regular deposit time. If you're using a next-day deposit, make sure to process the payments before 3 PM PT. This way, QuickBooks will deposit the amount in your bank account in the next business days. 

For more information, visit this article: Find out when QuickBooks Payments deposits customer payments.

Also, I'd recommend checking the status of the invoice payment. This way, we can verify what caused the detainment. 

Here's how: 

1. Sign in to the Merchant Service Center.
2. Choose Activities & Reports, then select Deposits.
3. Pick the specific date range in the Dates field. 

    4. Tap Search and review the status.

• Withheld or Batch Deposit Returned- check your email to see the steps to fix the issue. 
• Funded- Successfully deposits the amount and your money is on its way.

If the issue keeps going, I'd recommend communicating with our Payments Support. They have high-level tools to check your account what caused the delay. You may refer to this page for the instructions and our support hours: Contact Payments or Point of Sale Support.

I'd combine some articles about payment fees, credit card declined, voiding transactions in QB Payments, and other related topics. 

• What are the fees for QuickBooks Payments?
• QB Payments FAQs
• Why are my funds on hold

Tag me in your reply if you have any other follow-up questions or concerns. I’ll be around to help and get you back on the right track. Stay safe and keep well, @meghan-mbvirtual.

Quickbooks Online messed up my entire financial system. I cancelled it on the same day. There was no way for me to transfer my THREE years of information back to my Self-Employed account so I was advised to make a new one. The whole process was honestly a nightmare. So not only did I lose everything, I then had to go back through all of my transactions for 2021 and organize them again. There's no way for me to add the last two years of information and quite honestly the QB support was completely clueless when it came to trying to help me. They were completely unaware that you couldn't switch back, they told me the only resolution was to make a new account and lose everything. It was extremely disappointing. So now, I'm having to wait longer to receive payments from my clients, and on top of that, the SE doesn't have the simplest of options like setting multiple due dates for half payments. I have to send my client an invoice every week if that's the method they've chosen, instead of putting it all on one invoice for the month so they can make the payments. It's honestly wild to me that it isn't an option for SE.