I understand the importance of timely customer deposits for your business, @pollyhixsonmccan.
Allow me to share some possible reasons why the funds from your QuickBooks account haven't been deposited into your bank account.
If you're new to QuickBooks Payments, the first batch of payments will be deposited within 5 business days. These initial deposits may take longer as we set up your account. Once your account is set up, customer payments will be deposited more quickly.
Also, the time it takes to process your transaction depends on your deposit speed and payment type. Standard deposits are processed every day except for Sundays, Thanksgiving Day, and Christmas Day. For instant deposits, payments are processed every day of the year without any exceptions.
Moreover, you can verify the status of payments processed in your Merchant account. Let me show you how.
- Sign in to the Merchant Service Center.
- Choose Activities & Reports, then select Deposits.
- Pick the specific date in the Date field.
- Click Search and review the status.
- Withheld or Batch Deposit Returned- check your email to see the steps to fix the issue.
- Funded- Successfully deposits the amount, and your money is on its way.
For more details, visit this article: Find out when QuickBooks Payments deposits customer payments.
I'm also including some helpful articles with questions and answers about QuickBooks Payments deposits:
If you have any other questions about QuickBooks Payments, feel free to drop a comment below. Our Community is always happy to help out. Have an awesome day!"