Why is my customer payment still pending

Thanks for coming here with us, cecils913.

The Pending status of your customer payment means that Intuit have already sent transactions to your account for funding. The status will not become Funded until your bank declares it as cleared.

For more insights about the different status of your funds, here's a good article made handy for you: Search for deposits in the Merchant Service Center.

Also, it takes approximately 1-5 business days for the funds to reach your bank account. Apart from that, there are a few factors affecting the funding time. It can be the time of day you enter transactions or your chosen financial institution as to how long it takes for them to verify and process electronic deposits.

I've got more additional references to learn more about how deposits works in QuickBooks Payments:

• QuickBooks Payments Deposits FAQ.
• Find out when QuickBooks Payments deposits your money.

If the payment wasn't deposit yet on the said period, I suggest reaching out with our Merchant Services Support to check and investigate this further for you.

You can find me here if you have other questions. I'm always willing to help. You take care and have a good one.

Customer payment pending for more than a week - unable to reach support through any means or window

Thank you for chiming in on the thread,dm5350. I understand how this can affect your business. To contact Payments, I have included this link with their phone numbers and hours of operation.

Keep me posted and let me know if you have any other questions or concerns. The Community and I are here to cater to your needs. Take care and be safe.

THANK YOU! 

this link with their phone numbers and hours of operation.

I looked everywhere for that contact info.  Most appreciated.