Created with Sketch.Learn about PPP and Loan Forgiveness, stay informed with the latest changes.
Created with Sketch.Need help with 1099's or other Year End topics? Visit our Year End Resources page.
Created with Sketch.New to QuickBooks or using a new product? Visit our Get Started resource page to help you get going.
Created with Sketch.Need to make changes to your account? Visit the Account Manager Portal.
cancel
Showing results for 
Search instead for 
Did you mean: 
Level 1

Why is my customer payment still pending

 
4 Comments
Moderator

Why is my customer payment still pending

Thanks for coming here with us, cecils913.

 

The Pending status of your customer payment means that Intuit have already sent transactions to your account for funding. The status will not become Funded until your bank declares it as cleared.

 

For more insights about the different status of your funds, here's a good article made handy for you: Search for deposits in the Merchant Service Center.

 

Also, it takes approximately 1-5 business days for the funds to reach your bank account. Apart from that, there are a few factors affecting the funding time. It can be the time of day you enter transactions or your chosen financial institution as to how long it takes for them to verify and process electronic deposits.

 

I've got more additional references to learn more about how deposits works in QuickBooks Payments:

 

If the payment wasn't deposit yet on the said period, I suggest reaching out with our Merchant Services Support to check and investigate this further for you.

 

You can find me here if you have other questions. I'm always willing to help. You take care and have a good one.

Level 1

Why is my customer payment still pending

Customer payment pending for more than a week - unable to reach support through any means or window

Moderator

Why is my customer payment still pending

Thank you for chiming in on the thread,dm5350. I understand how this can affect your business. To contact Payments, I have included this link with their phone numbers and hours of operation.

 

Keep me posted and let me know if you have any other questions or concerns. The Community and I are here to cater to your needs. Take care and be safe.

Level 1

Why is my customer payment still pending

THANK YOU! 

this link with their phone numbers and hours of operation.

I looked everywhere for that contact info.  Most appreciated.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us