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These are not recurring transactions.
Hello there, leonafortner.
Good job for checking the Recurring Transactions page to verify that automatically sent invoices are not due to invoice recurring templates. When creating invoices, let's ensure that you selected the Save and close option instead of Save and send. If you've correctly saved your invoices and the same thing happens, a browser-related issue might have caused this.
You can try logging in to your account using a private browser (incognito) and try creating a dummy invoice sent to yourself and then Save and close. Check the email used if you've received an email. If it wasn't automatically sent, you can go back to the main browser and clear the cache. You can also try recording an invoice through other supported browsers to get rid of these kinds of issues.
Feel free to check out these references for more information about invoices:
Keep me posted on how this works. I'd be glad to help you through it. Take care!
This is happening to us recently. Not good. No recurring transactions set up. How do we make it stop?
Hello there, @havenanddwell.
I understand how this affects your business. You can follow the troubleshooting steps provided by my colleague to see if this is a data-related issue. If you've performed it already, I'd suggest contacting our QuickBooks Online Care Team. They have the tools to perform a screen share to check the settings and help you get to the bottom of this.
Here's how:
You may consider checking the support hours to see what's the best time to contact them.
I've added this article to show you how to personalize your sales forms to attract more customers in the future: Customize invoices, estimates, and sales receipts in QuickBooks Online.
Please don't hesitate to comment below if you have other questions with QuickBooks. I'll be here to help. Take care.
Did this ever get resolved as I'm having the exact same issue.
I have invoices being sent on their own.
Once went out at 7:08am on a Sunday while I was sleeping.
It is causing me MAJOR MAJOR issues!!
Please help!
Did this ever get resolved?
This is happening to me as well and it started around the same time as your post.
It's a major major issues.
I know it's not anything I'm doing. I had an invoice that got sent at 7:08AM on a Sunday when I was sleeping.
Please help!!
I've checked our records, CoSi. I haven't seen any open investigations the same as yours.
Let's try to check the Audit log report. It keeps track of any activities in QuickBooks Online. Here's how:
From there, we can check if a user sent the transaction.
If there's no activity, you can try the basic steps provided by Catherine_B at the top. However, if clearing the cache or using a different browser won't make any difference, I suggest reaching out to our customer care support. This way, an agent can further investigate this issue. You can follow MarsStephanieL steps on how you can get in touch with us.
You can always post in the Community if you have other concerns. Feel free to reach out to us again.
Thanks...so I'm the only person that accesses QuickBooks.
I looked at when that invoice was sent and it says "Indirect Edit by System Administrator"
I have no idea what that means. All the things that I have done have my name listed and not System Administrator...
Any ideas?
Thanks for coming back and bringing this one to our attention, CoSi.
I appreciate you for performing the troubleshooting steps provided by my colleague. The System Administration shows changes made automatically by QuickBooks Online (QBO). This can happen for several reasons, such as:
If the same thing happens where QuickBooks auto sending invoices, it would be best to contact our Customer Support Team. They'll pull up your account in a secure environment and to investigate what's causing this issue. You may send a message via chat, call us at a time convenient to you, or we’ll get in touch with you instead. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one. Here's how to reach them:
Visit our Sales and customers page for more insights about managing the company's income and customers.
I'll be right here to continue helping if you have any other concerns or questions about QuickBooks. Assistance is just one click away. Take care always.
Just figured it out.
If you look closely on your invoice, under Terms, Invoice date and Due Date, there is a "Reminder" link. Click there and deactivate it.
Yannick
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