XYZ is not in the Account List

It's likely the chart of account's index is corrupted.

If so, to fix it open the chart of accounts and pick Re-sort List from the Account button at the bottom of the window.

Good idea.  Didn't resolve the issue. :(

Hi, @Racines. 

I have some additional troubleshooting steps to isolate the issue. I'm here to share them with you.

First, make sure to select the account from the drop-down arrow to pick the correct account. In most cases, this error happens when the account name is entered incorrectly on the Account column. I've added these screenshots as your visual references.

Second, ensure that the account is active from the Chart of Accounts.

1. Go to the Lists menu, then select Chart of Accounts.
2. Locate the account from there.
3. If it is missing, possible that it was made inactive. Here's how you can make it active again:
   1. Click on the drop-down arrow under Account, then tap on Show Inactive Accounts.
   2. Look for the account.
   3. Right-click, then click on Make Account Active.

Moreover, you can perform the verify and rebuild tool to resolve the most commonly known data issues in your file. For the detailed instructions, you can use this article: Verify and Rebuild Data in QuickBooks Desktop.

For more resources, while working with QuickBooks in the future, you can also open the topic from our help articles.

Please let me know how else I can help you with your journal entries or accounts. I'm more than happy to help. Keep safe!

Hi,

I am facing a similar issue and would like to know if you have any suggestions.

Thank You

Hi,

I am facing a similar issue and would like to know if you have any suggestions.

Thank You

I'm here to help you enter your accounts seamlessly,, mylos.

The error message might be caused by data damage. .  I'll share the steps with you that can resolve some of the most common data issues in the QuickBooks Desktop. 

Start by making sure that your QuickBooks is on the latest release update.

Then, follow these steps to re-sort the list:
 

1. From the Lists menu, choose Chart of Accounts.
2. Click the All Names checkbox.
3. Hit Edit at the top left of QuickBooks.
4. Select Re-sort List.
5. Tap OK.

If resorting doesn't work, we can run the Verify Data utility to identify all the errors. The Rebuild Data utility fixes these errors. 

1. Go to the File menu, scroll down to Utilities, and then select Rebuild Data.
2. Click OK and follow the onscreen steps to save a backup.
3. Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.
4. When the tool finishes, select OK.
5. Go back to the File menu. scroll down again to Utilities, and then select Verify Data.
6. Let the tool check your file for data issues.

If QuickBooks doesn't find any problems, select OK. It means you don't have any data damage. If there's an issue with your company file, select Rebuild Now.

I've also included these articles for additional guidance in managing your account in QuickBooks:

• Add, Edit, or Delete Accounts in QuickBooks Desktop 
• Learn About the Chart of Accounts in QuickBooks 

Keep me posted if you have additional questions about your accounts in the Chart of Accounts. I'm always here to help. 

I tried re-sort list and tried rebuild and verify data, but none of them work. 

Any other way to solve the problem? Thanks.

I tried Re-sort List and re-build data and verify data. But it didn't solve the problem

Are there some other ways to solve the problem? Thank you.

I appreciate your time reaching us back, JW.

Since you've done all the troubleshooting steps recommended above. I suggest contacting our QuickBooks Support to further investigate your concern and get this fixed.

Here's how:

1. From your QuickBooks Desktop account, click the Help menu at the top.  
2. Choose the QuickBooks Desktop Help menu and hit QuickBooks Desktop Help.
3. Provide us with some information about this concern in the search box.
4. Tap the Contact Us link at the bottom of the window. 
5. You'll now be provided with a few support options.  
    

You can check this article for more information about their availability: Contact QuickBooks Desktop support.

I've also got some helpful articles that will help you organize your accounts:
 

• Learn about the chart of accounts in QuickBooks
• Create, edit, or delete an account in QuickBooks
   

I'm only a few clicks away if you need assistance with your Chart of Accounts. It's always my pleasure to help you out again.