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Level 1

Your CONTACT US options SUCK and for the amount of money I pay you each month for the various services I subscribe to I should be able to pick up the phone and call

I have tried to "Schedule an Appointment" button - it doesn't work. I tried the "Email" button, IT DOESN't work. You need to revamp your customer service options or I am moving my business to another accounting system
1 Comment
QuickBooks Team

Your CONTACT US options SUCK and for the amount of money I pay you each month for the various services I subscribe to I should be able to pick up the phone and call

This isn't the type of experience we want our users to go through, Dbrociousq.

 

I'm here to ensure you can use the Contact Us option in QuickBooks. This way, you'll be able to relay your concern about your account and get the support you deserve.

 

The Schedule an appointment and Email buttons are designed to help our users that are currently subscribed to our QuickBooks Online Advanced product. On the other hand, once you're subscribed to our QuickBooks Online Plus, Essentials, and Simple Start products, you can contact our support using the Message an agentGet a callback, and Ask the community options.

 

Moreover, you can be able to utilize the Message an agent and Get a callback buttons during support hours. You can contact our QuickBooks Online Support team during the following time and days:

  • 6:00 AM-6:00 PM PST Monday-Friday
  • 6:00 AM-3:00 PM PST Saturday

 

In addition, you can always share your concerns with us here in the Community. We are available to answer your questions 24 hours a day, and 7 days a week.

 

Furthermore, you can visit this article to learn more about managing your account: Learn QuickBooks basics and get set up for success. It also contains topics such as Advanced accounting, Banking, and Inventory.

 

Please let me know if you have other concerns. I'm just around to help.

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