QUESTION: How do you show your customers some love?

Hi

You said it Emily Cowan. 

Little thoughtful things go a long way in building a loyal customer base. A long time client of ours had newly contracted us for doing their bookkeeping. They ran a retail business. One day their POS had some problem. Now a POS having a malfunction can be very heart wrenching. Owners can literally watch their business disappearing. 

We off course had very limited skills. So we called up INTUIT and a technician from there took remote access to the Clients System and sorted out the problem in hardly 5 minutes. Total time the entire operation took was 15 minutes. Problem solved.

Since then we always have a hearty laugh when we talk about it. Of all the people calling your bookkeepers for a problem in your POS software ! :-)  But our calling INTUIT and going that extra mile meant forming solid relationship that only gets stronger.

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@Sangeethmathew wrote:

 

Little thoughtful things go a long way in building a loyal customer base...going that extra mile meant forming solid relationship that only gets stronger.

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Absolutely true, and what an AWESOME story, @Sangeethmathew. Thank you so much for sharing it!