When I enter Taxes and then Payroll taxes and then after selecting a payroll tax to pay manually the dropdown selection for the bank to draw the money from does not work. It used to work before the latest update. The payment will withdraw from the QBO default account no matter what I select in the bank dropdown selection. What is the bank dropdown selection for if I cant select the bank to withdraw form in QuickBooks?
Thanks for coming and posting your concerns today. When you experience an unexpected behavior while using QuickBooks, it could mean that your cache and cookies are already full and need to be cleared.
I want to make sure you're able to select your desired bank account in paying your payroll tax. Let's confirm this issue by using a private or incognito window.
To do this, open a regular browser. Then, press the following shortcut keys below:
Press Ctrl + Shift + N (Google Chrome)
Ctrl + Shift + P (Firefox)
Control + Option + P (Safari)
Log in to your QBO account and try to select the bank to pay your taxes manually. If it works, let's troubleshoot your default browser by clearing its cache and cookies to restore the system and eliminate older data that causes performance issues.
I think its a bug I tried your suggestions and used Microsoft Edge and Chrome icagnito with the same results. My accountant tried it on her computer also with the same results. It defaults to the account in the settings not the account you select from the dropdown menu.
I did a chat online with specialist who told me basically to ignore the bank dropdown list on the tax payment screen since it doesn't work and change the bank account in the payroll settings when I run the payroll and then change the account back again when I do the taxes. Very cumbersome for something that used to work for years.