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tomkap
Level 1

manual payroll tax payment

When I enter Taxes and then Payroll taxes and then after selecting a payroll tax to pay manually the dropdown selection for the bank to draw the money from does not work. It used to work before the latest update. The payment will withdraw from the QBO default account no matter what I select in the bank dropdown selection. What is the bank dropdown selection for if I cant select the bank to withdraw form in QuickBooks? 

5 Comments 5
katherinejoyceO
QuickBooks Team

manual payroll tax payment

 

Hi there, @tomkap.

 

Thanks for coming and posting your concerns today. When you experience an unexpected behavior while using QuickBooks, it could mean that your cache and cookies are already full and need to be cleared.

 

I want to make sure you're able to select your desired bank account in paying your payroll tax. Let's confirm this issue by using a private or incognito window. 

 

To do this, open a regular browser. Then, press the following shortcut keys below:

 

  • Press Ctrl Shift (Google Chrome)
  • Ctrl Shift (Firefox)
  • Control Option (Safari)

 

Log in to your QBO account and try to select the bank to pay your taxes manually. If it works, let's troubleshoot your default browser by clearing its cache and cookies to restore the system and eliminate older data that causes performance issues. 

 

However, if the issue persists, I'd recommend using other supported browsers.

 

I'd also appreciate it if you can provide any specific error message you received when doing so. This way, I can quickly check our records for any investigation. 

 

For future reference, check out this article to get answers to most of your payroll tax payment and filing concerns

 

Visit us again in the Community and post some more if you have additional concerns. I'm here to keep helping.

tomkap
Level 1

manual payroll tax payment

I think its a bug I tried your suggestions  and used Microsoft Edge and Chrome icagnito with the same results. My accountant tried it on her computer also with the same results. It defaults to the account in the settings not the account you select from the dropdown menu. 

tomkap
Level 1

manual payroll tax payment

Your suggestions did not work. I cleared the cache and used the browsers incognito

 

I tried on Microsoft Edge and Chrome and I even had my accountant in another office use it and it still would not poet to the selected bank account

LeizylM
QuickBooks Team

manual payroll tax payment

This is not the kind of experience that we want you to have, tomkap. 

 

I see you've been through a lot trying to fix this behavior in QuickBooks Online. I appreciate you for performing the steps provided by my colleagues. 

 

Since non of the resolutions works for you, I recommend contacting one of our experts. Since they can help you further fixing the issue. 

 

Here's how: 

 

  1. Click the Help menu in the upper-right hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a messageSchedule an appointment, or Get a callback.

 

You can also visit this article on how to contact them: Customer Support Team. 

Please let me know if you have any other concerns. I'm always around to help. Wishing you a good one.

 

tomkap
Level 1

manual payroll tax payment

I did a chat online with specialist who told me basically to ignore the bank dropdown list on the tax payment screen since it doesn't work and  change the bank account in the payroll settings when I run the payroll and then change the account  back again when I do the taxes. Very cumbersome for something that used to work for years.  

 

Can you fix this/

 

Tom

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