manual payroll tax payment

Hi there, @tomkap.

Thanks for coming and posting your concerns today. When you experience an unexpected behavior while using QuickBooks, it could mean that your cache and cookies are already full and need to be cleared.

I want to make sure you're able to select your desired bank account in paying your payroll tax. Let's confirm this issue by using a private or incognito window. 

To do this, open a regular browser. Then, press the following shortcut keys below:

• Press Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
• Control + Option + P (Safari)

Log in to your QBO account and try to select the bank to pay your taxes manually. If it works, let's troubleshoot your default browser by clearing its cache and cookies to restore the system and eliminate older data that causes performance issues. 

However, if the issue persists, I'd recommend using other supported browsers.

I'd also appreciate it if you can provide any specific error message you received when doing so. This way, I can quickly check our records for any investigation. 

For future reference, check out this article to get answers to most of your payroll tax payment and filing concerns. 

Visit us again in the Community and post some more if you have additional concerns. I'm here to keep helping.

I think its a bug I tried your suggestions  and used Microsoft Edge and Chrome icagnito with the same results. My accountant tried it on her computer also with the same results. It defaults to the account in the settings not the account you select from the dropdown menu. 

Your suggestions did not work. I cleared the cache and used the browsers incognito

I tried on Microsoft Edge and Chrome and I even had my accountant in another office use it and it still would not poet to the selected bank account

This is not the kind of experience that we want you to have, tomkap. 

I see you've been through a lot trying to fix this behavior in QuickBooks Online. I appreciate you for performing the steps provided by my colleagues. 

Since non of the resolutions works for you, I recommend contacting one of our experts. Since they can help you further fixing the issue. 

Here's how: 

1. Click the Help menu in the upper-right hand corner.
2. Type in "Talk to a human", then press Enter.
3. Look for I still need a human and click on it.
4. Click Get help from a human or Contact Support Team.
5. Select between Send a message, Schedule an appointment, or Get a callback.

You can also visit this article on how to contact them: Customer Support Team. 

Please let me know if you have any other concerns. I'm always around to help. Wishing you a good one.

I did a chat online with specialist who told me basically to ignore the bank dropdown list on the tax payment screen since it doesn't work and  change the bank account in the payroll settings when I run the payroll and then change the account  back again when I do the taxes. Very cumbersome for something that used to work for years.  

Can you fix this/

Tom

where it shows what tax payments are due and the button says "pay" it doesnt show me dollar amount. Why would I hit pay if it isnt showing a dollar amount? how do I know what that is? Why is everything in this program all over the place? it is the most full of nonsense program I have ever seen..nothing efficient or common sense about it. The last thing that comes to mind with it is efficient, useful, time saver, none of those words apply

Determining the payroll tax due amount is indeed essential, djzap1. I'll provide some troubleshooting to help you identify your tax-due amount.

Beforehand, let's verify the amount of your payroll tax liability by running a report. Please know that your liabilities will show based on the paycheck you've run.

Here's how:

1. Head to Reports from the left pane.
2. Enter and select Payroll Tax Liability or Payroll Summary from the search field.
3. Choose the appropriate date associated with the due taxes.
4. Review the amount you need to file for that quarter/period.

If there's an amount in the report and nothing shows up in the Payroll Tax Center, we can utilize a private window to prevent unusual behaviors caused by a corrupted cache file. You can refer to these keyboard shortcuts depending on your browser:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Shift + Ctrl + P
• Microsoft Edge: Ctrl + Shift + N

When it works, you can begin clearing the cache from your regular browser to refresh the website's preferences. You can also use a different browser supported by QuickBooks if the issue persists, as it provides the best and most secure experience.

On the other hand, you might want to scan this material for guidance if you need to review your past forms and payments: View your previously filed tax forms and payments.

Please drop a reply below if there's anything I can help you with when paying your payroll tax liabilities in QuickBooks Online Payroll. I'm always willing to help in all possible ways.