payroll

lexijohnson12 · ‎October 27, 2025

I have been having this issue for the entire year of 2025. QB can't file our quarterly taxes due to an incorrect employer PFML.(STATE TAXES) I have sent in tax resolutions, done chats, done phone calls. Nothing as worked. No one in the tax department is reachable. I have done screen shares and had QB support look at our rates. They tell me they are correct and that they will be able to file our quarterly taxes. Then 5 days before they are do I get the email that they can't file for us due to the "incorrect" amounts. No one can tell me where the amount is incorrect. They keep telling me to get with a tax specialist. I've done this. They tell me to call the state. I have done this. It is not the state rejecting QB trying to file our quarterly taxes. We have the assisted payroll and QB filing these forms is included in the price we pay for this service. QB can do all of our deposits and everything else for our quarterly taxes except file the forms. Which is not a simple thing to try and get filed in a few days. No one can give me an answer on where our rates are incorrect or why they can't file. Has anyone else experienced this?

ZackE

Welcome to the Community, lexijohnson12. I appreciate your detailed information.

Since you're still having issues filing forms through your payroll service, I'd recommend continuing to get in touch with our Customer Care team. They'll be able to pull up the Assisted Payroll account and discuss your forms with you.

They can be reached while using QuickBooks.

Here's how:

In the top menu bar, go to Help, then QuickBooks Desktop Help/Contact Us.
Use your Search questions, keywords, or topics field to enter a question or topic.
Select Contact Us.

Be sure to review their support hours so you'll know when agents are available.

If there's any questions, I'm just a post away. Have a great Monday!

lexijohnson12

I have gotten in contact with them well over 20 times in regards to this issue. The person on the chat will say one thing and then the person on the phone will say something completely different. I have not once gotten the same answer twice. I have printed handfuls of chats to where the person says something and then I will do another chat and ask the same question and get a totally different answer. Super frustrating that I have been dealing with this all year and still cannot get a single answer on what and where the amounts are in correct. I feel that I should not have to spend hours on the phone to have zero resolution on this issue. Thanks for your response on this but it still doesn't change the situation at hand.

cody_a

I hear you, @lexijohnson12. To ensure this gets the focused attention it needs, I've asked a Next Level Help expert to take a deep dive into your situation. They will carefully review your Community comments and your entire support history (chats, calls, and screen shares) to get the full context of the issue.

You can expect to be contacted by an expert within 1 business day with an update and the next steps to resolve this filing blocker. Please let me know if anything else comes up in the meantime, or if you have any additional questions.

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