Quickbooks Online is no longer Exporting my Payroll Taxes

Allow me to share some updates about the issues with exporting payroll taxes, VPS2010. I'll guide you through a set of effective troubleshooting steps to ensure your payroll taxes are exported accurately and efficiently.

The investigation about the inability to export payroll taxes has been closed. In this case, I recommend performing some troubleshooting steps to determine if it's a browser-related issue. Your browser's cache can become outdated, causing access problems.

To get started, we have to open your QuickBooks Online (QBO) account on an incognito window. Doing so will prevent the browser history from being saved. 

Please refer to the following keyboard shortcuts based on your browser type:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

If the private browsing session works, clear the browser's cache so the system can restart. This can also be done in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with a clean slate.  

However, if the issue persists after completing the troubleshooting procedures, I recommend contacting our live support team for further assistance. They have the resources to review your account through a screen-sharing session, allowing for more in-depth investigation.

Additionally, I'll include this resource to provide a detailed view of your financial information. You can use it to access a list of payroll reports and transactions for your employees: Run payroll reports.

Remember, your journey with QuickBooks doesn't end here. If you encounter any further questions or need additional support about exporting your payroll taxes or other-related topics, please don't hesitate to leave a comment. Our community forum is always open, and our support team is just a click away.

So my issue is that since Quickbooks Online Payroll changed the way they are taking monies out to pay our payroll taxes. When I go to export after running a payroll I can export all my Employee wages. But when I check my payroll taxes to be exported quickbooks unchecks them all and I get a error message at the top of the screen saying export failed. I called in on 10-24-2024 did a screen share with a quickbooks representative. She was unable to help me. On the following day I got this message from Quickbooks.  

Thank you for providing additional details about the issue you're experiencing with QuickBooks Online Payroll, VPS2010. We truly appreciate your patience and determination in seeking a resolution, especially the impact this issue has on your business operations. Please know we're committed to helping you resolve this matter.
 
We understand that despite the previous investigation and the scheduled update on November 8, 2024, the problem persists. While the initial investigation into this specific issue has been closed, we recognize the ongoing nature of the problem continues to affect your ability to manage payroll efficiently.

Given these circumstances, I recommend contacting our support team again. They are equipped to provide the most current information and conduct a more thorough investigation into your case. Our support team has access to the latest updates, and potential workarounds may help mitigate the impact on your operations while a permanent solution is developed. Here's how:

1. Navigate to the (?) Help icon.
   
   
2. Choose the Search tab and key in your concern.
   
   
3. Click Contact Us.
   
   
4. Choose how to connect with us.

• Callback- we'll save your spot in line and call you back.
• Chat- Start a conversation.
  

To ensure you receive timely assistance, check out their support hours.

Moreover, you may consider running payroll reports to enhance your understanding of your business's financial status and to access valuable information regarding your employees.

Thank you for your continued patience and for being a valued QuickBooks customer. Your satisfaction is important to us, and we are committed to helping you resolve this matter as quickly as possible. If you have any further questions or concerns about exporting payroll taxes, please don't hesitate to contact us. We're here to help ensure your QuickBooks experience meets your expectations.

After getting this from Quickbooks 11-11-2024

Given these circumstances, I recommend contacting our support team again. They are equipped to provide the most current information and conduct a more thorough investigation into your case. Our support team has access to the latest updates and potential workarounds that may help mitigate the impact on your operations while a permanent solution is developed

So who exactly can help with workarounds? This is what happened yesterday.

Yesterday at work I contacted my Quickbooks online payroll to have them help me figure out how to reconcile my bank account. Someone from quickbooks called me we did a screen share. I showed him how my Tax Withdrawals won’t export. Was trying to get an explanation of how these changes are supposed to work. He put me on hold, after a few minutes my screen share is ended by  him. A few minutes later he ends the call without ever coming back on the line. All I can assume is there has been no training in how to help customers.  So I would like to escalate my issue. How do I go about doing that?    

Were you able to get this resolved?  I have the EXACT same issue and have called multiple times and am not getting help.  I would love to hear from you to see if you were able to get it resolved.

Thank you for your continued patience and for being a valued QuickBooks customer. Your satisfaction is important to us, and we are committed to helping you resolve this matter as quickly as possible. If you have any further questions or concerns about exporting payroll taxes, please don't hesitate to contact us.

Response to above suggestion from RheaMeeH

Please provide a phone number I can call to find out what the workaround you mentioned are?

The last person I contacted disconnected my screen share and put me on hold then disconnected my call. So I am hesitant to use that again. Has this issue been re opened and will a solution be forthcoming? I am worried if I continue with this service it will just continue making a bigger mess in my Quickbooks Enterpise Desktop.

It’s also very annoying to type a response on your site and have Intuit Keep popping up a screen asking for feedback.

Sorry I don't have a solution. Nobody on the outside that I contacted has come up with anything that will solve this problem. I will post if I find anything useful. Are you having issues exporting your Taxes? At this point I can only export my employee transactions.

I got a call from quickbooks yesterday regarding my export of taxes issue. I told the person who called me that over the weekend I was able to export my taxes to quickbooks. But I told him how they are coming in it’s impossible to reconcile my Bank account. He was extremely helpful and is looking further into my issue. Hopefully quickbooks will have a fix for the reconciliation issue soon. 

I spoke to a supervisor (finally) and after a long conversation and research she said that a new update is due to come out on Friday 11/22 that should fix the issue.  She said they ARE aware of it and that we can either manually enter them (for now) until the update is out but that they are indeed working on it.  At least they are doing something.  I am waiting until they fix it and not manually entering them as I don't want to screw something up.  I just thought I'd share!