State Payroll Tax Missing Payment Option

It's my top priority to assist you in setting up the correct payment frequency for South Carolina taxes, @mdwyatt.

QuickBooks Online (QBO) stays compliant with state taxes and regulations. To address this further, I suggest contacting the state agency/authority in South Carolina (SC) for further guidance on accurately reporting and paying SC taxes.

After receiving the schedule from SC, select the appropriate option under the South Carolina tax info window. 

However, if the state confirms the need to pay your taxes quarterly, adjust the schedule in QuickBooks to the nearest pay frequency, which is monthly. In that case, you must pay and file the taxes outside of QuickBooks. Afterward, track the payments in our system manually.

You can discover more about tracking tax payments for prior tax periods or payments made outside of QBO Payroll from this article: Record tax payments made outside of QuickBooks Online Payroll.

On the other hand, I'm adding these resources for more ways to pay and file your taxes in our system:

• Set up QuickBooks Online Payroll to pay and file your payroll taxes and forms
• Pay and file payroll taxes and forms electronically in QuickBooks Online Payroll

I'm here and ready to answer any questions you have about your payroll state tax payment and filing schedule. Please feel free to leave a reply below, and I'm more than willing to assist you every step of the way.

That's a option to get around the problem for now BUT QBO is not handling Payroll Tax correctly for employer payments to South Carolina. I would think that this would be a concern and require a fix.

Hi, @mdwyatt. 

I understand the importance of accurately tracking and filing your state taxes for South Carolina. Since the program offers only monthly and semi-weekly options, I recommend reaching out to our customer support team. Our team has the necessary tools and expertise to thoroughly analyze your account and address this concern. They can also provide you with alternative solutions.

1. In your QBO company, go to Help (?).
2. Select either of these tabs:

• Assistant tab and type Talk to a human.
• Search tab and click on Contact us to connect with a support expert.

     3.  Choose how you want to reach us (phone or chat).

For future reference, let me add this guide in case you encounter e-file and e-payment issues when paying your payroll taxes: Handle payroll e-file and e-pay rejections.

We're always here should you have further updates in updating South Carolina state tax info in QBO. Take care.