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ekeefe
Level 2

WA Cares not showing in pay liabilities in QBD

How do I get the new WA Cares tax to show up in the pay liabilities tab as the other taxes do?

 

 

 

Solved
Best answer August 09, 2023

Best Answers
BigRedConsulting
Community Champion

WA Cares not showing in pay liabilities in QBD

Typically after a new tax is created it won't show up in the liabilities section of the payroll center until a payment schedule is created for it.

 

Do you see something that looks like this? 

Capture.JPG

If so, click the Go to... link to create a schedule.

 

Otherwise, click the Manage Payment Methods link at the bottom of the Pay Liabilities tab under the Other Activities section.

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10 Comments 10
BigRedConsulting
Community Champion

WA Cares not showing in pay liabilities in QBD

Typically after a new tax is created it won't show up in the liabilities section of the payroll center until a payment schedule is created for it.

 

Do you see something that looks like this? 

Capture.JPG

If so, click the Go to... link to create a schedule.

 

Otherwise, click the Manage Payment Methods link at the bottom of the Pay Liabilities tab under the Other Activities section.

ekeefe
Level 2

WA Cares not showing in pay liabilities in QBD

No I do not.

ekeefe
Level 2

WA Cares not showing in pay liabilities in QBD

No I do not. I am fairly new to QuickBooks, but it does not show that message.

BigRedConsulting
Community Champion

WA Cares not showing in pay liabilities in QBD

That's odd as it usually does whenever there are taxes that have been used that don't show up there to pay.

ekeefe
Level 2

WA Cares not showing in pay liabilities in QBD

Is there another way to go get to the go to schedule liabilities?

ZackE
Moderator

WA Cares not showing in pay liabilities in QBD

Thanks for getting back with the Community, ekeefe.

 

Since you're not seeing your Go to Schedule Payments option in the Payroll Center, I'd initially recommend confirming you're up-to-date with your product's latest release. You'll also want to confirm you have the latest tax table update.

 

If it's still not showing up after confirming you're up-to-date with the latest releases, you can use your Verify Data utility. This identifies known issues within company files and informs users if their Rebuild Data tool needs to be utilized afterwards.

 

Here's how it's used:

 

  1. Click Window, then Close All.
  2. In your top menu bar, go to File.
  3. Choose Utilities.
  4. Select Verify Data.

 

In the event its results show a "Your data has lost integrity," message, this indicates there's damage in your file. You can use the Rebuild Data utility to fix it. For specific errors, there may already be a resource for them on our support site.
 

If it displays a "QuickBooks detected no problems with your data," notification, or you've searched our help articles and didn't find any existing resources about the specific error it displayed, you can move on to troubleshooting with our QuickBooks Tool Hub.

 

Here's how:

 

  1. Close QuickBooks and download a copy of the utility's most recent version, then run it.
  2. Follow along with your on-screen steps to complete installation and agree with our terms and conditions.
  3. Once it's installed, double-click its icon to open the tool hub. If you can't find your app, perform a search in Windows for "QuickBooks Tool Hub" and select the program.
  4. Access your Company File Issues tab and use the Quick Fix my file and QuickBooks File Doctor tools to troubleshoot your company file. In the event you need additional assistance, choose File Dr Help.

 

If it's still not displaying like it should, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

 

Please feel welcome to send a reply if there's any questions. Have a wonderful day!

BigRedConsulting
Community Champion

WA Cares not showing in pay liabilities in QBD

RE: Is there another way to go get to the go to schedule liabilities?

 

Yes, from my original answer:

"Otherwise, click the Manage Payment Methods link at the bottom of the Pay Liabilities tab under the Other Activities section."

ypcseattle
Level 1

WA Cares not showing in pay liabilities in QBD

I am having the same problem & do not see the fixes BIG Red Consulting mentions

Bryan_M
QuickBooks Team

WA Cares not showing in pay liabilities in QBD

We hear you, @ypcseattle.

 

Experiencing the same challenge after performing the workaround provided isn't easy. Right now, let me help you show the WA Cares in Payroll Liabilities.

 

Just like @Big Red Consulting mentioned, the WA Care tax won't show up in the Payroll Liabilities if the payment schedule isn't set up. You can follow the steps below on how to set up the schedule: 

 

  1. Go to the Employees menu, then select Payroll Center.
  2. Select the Pay Liabilities tab.
  3. Under Other Activities, select Change or Manage Payment Methods.
  4. Select Benefit & Other Payments, then select Schedule Payments.
  5. Under the Benefits and Other payments column, select the benefit or liability you want to set up a schedule for. Then select Edit.
  6. Select the Payee (Vendor).
  7. Enter the Account Number. Then select the Payment Frequency.
  8. Select Finish to close the window.

 

However, if you already set up the payment schedule and the tax doesn't show in the Payroll Liabilities tab, it might be that the payroll item was posted in the wrong account. To confirm this, let's run the Payroll Item Listing report. If it was posted in the wrong account, edit the payroll item and place it in the correct one.

 

Moreover, if you use QuickBooks Desktop Payroll Assisted, we pay and file your taxes and forms for you.

 

For future reference, if you want to learn how to use liability adjustment to correct an employee's payroll info, you can read this article: Adjust payroll liabilities in QuickBooks Desktop Payroll.

 

The Community is always available if you have further questions about showing the WA Care tax in the Payroll Liabilities section. We're willing to assist you. Take care always.

ypcseattle
Level 1

WA Cares not showing in pay liabilities in QBD

will try your suggestion did not have to do this for PFML 

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