Thank you for sharing the steps you've taken, @DavidaA.
Since you're still unable to verift your bank account for payroll direct deposit, I'd recommend contacting out Payroll Care Team. With their tools, a specialist can pull up your account, securely, and share the steps needed to verify your bank account.
To do so, here's how you can contact our dedicated support:
- Go to Help.
- Select Contact Us.
- Enter Verify Test Transaction in the What can we help you with? field.
- Click Let's talk.
- Select Get a callback, Chat, or Call us.
In addition, here's an article you can read to learn more about our support hours and types: Support hours and types.
Lastly, I've got you this helpful article for ideas about your payroll account security and management: Payroll account suspensions, security checks, and risk management.
If there's anything else that I can help you with, let me know by leaving a comment. I'll be here to lend a hand.
