Learn about Payroll account suspensions, security checks, and risk management as it relates to Intuit.
Intuit uses a variety of hold types in resolving of balances due, performing security checks and risk assessments. If you tried to send payroll and received an error message. Or you received an email, action on your behalf is most likely needed so you can use your payroll service again.
We explain payroll account suspensions, security checks, and risk management.
Account suspensions: Bank returns
A bank return is when your financial institution rejects our debits for any number of reasons. Intuit handles different return reasons in different ways. And a hold is always placed on your account until all collection activities have completed. For additional information please review one of the articles below based on how you process payroll.
- If you log in using a web browser go to All Online Payroll - NSF Holds.
- If you log in using a program installed on your desktop go to Desktop payroll bank returns due to NSF.
Direct deposit limits: Limit increases
Security limits help protect you from fraudulent ACH activities by capping the amount you can send using our Direct Deposit services
For additional information go to Request a direct deposit limit increase.
Reverse a direct deposit
After a direct deposit is transmitted to an employee's financial institution, there is no way to prevent the funds from being credited to the employee's account. You might, however, be able to reverse the direct deposit.
For additional information, see Reverse a Direct Deposit
Anti-Money Laundering (AML) and Office of Foreign Asset Control (OFAC):
Intuit is required by federal law and our banking partners to verify all customers who wish to have money movement services. This is in compliance with the Office of Foreign Asset Control (OFAC) that falls within the Executive Branch of the US. Treasury Department and the Anti-Money Laundering Act (AML). This is a check required by the U.S. Government to fight the funding of terrorism and money-laundering activities. Federal law requires us to obtain, verify, and record information that identifies the principal officer listed on an account used for Electronic Services, including direct deposit.
All information provided at the time during the set-up of the service must be accurate and complete. Any incomplete or missing information will cause delays in verification.
Intuit regularly monitors all payroll accounts and transactions that require Intuit to move funds. If your account has been subjected to review, an email will be sent with additional information.
Information specific to your suspension is sent by email, so make sure your contact information (phone number and email) are up to date so you are notified immediately due to any changes made to the status of your payroll service. If you can't find the email, please contact us at 866-729-2402 or via chat.