Hi there, alantaxation.

Thanks for joining this conversation. I'm here to help ensure this is taken care of for you.

May I know if you excluded the transactions or just deleted them? I'm asking this because there's a difference between the two in QuickBooks Online (QBO).

Once a downloaded transactions are excluded, QBO will stop the bank from bringing them into the bank feed again. If you just deleted them, the system will recognize the transactions are not accounted for and will download them again from the bank.

If excluded the transactions and they're still showing, let's sign in to your QBO using a private browser (incognito). This will help us check if the browser is already full of frequently accessed page resources (cache and cookies), causing this unusual response.

Here's how:

• Press Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).
•  Ctrl + Shift + P (Microsoft Edge)

If everything looks good, return to your default browser and perform a clear cache to refresh the system. However, if the issue persists, try using other supported browsers.

To know more about managing and excluding bank trasactions in QBO, check out this article: Exclude a bank transaction you downloaded into QuickBooks Online.

If the same thing happens, I highly suggest contacting our Support team again. They have tools such as screen-sharing (remote access) that can pull up your account in a secure environment and check the cause of this odd behavior.

Refer to this article for the detailed steps to reach them: QuickBooks Online Support. It also contains our Support hours.

Moreover, I recommend visiting this article that tackles processing reconciliation for future reference: Reconcile an account in QuickBooks Online.

Please let me know if you have more questions about this or anything else. I'm always here to help. Take care.