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I appreciate the detailed information, Klassykreationsc. Let me assist you in resolving the discrepancy and completing this reconciliation.
To start, since you've confirmed that the beginning and ending balances are accurate but are facing issues during the reconciliation process, I recommend carefully reviewing your credit card register and comparing it against your credit card statement to identify missing or duplicate transactions.
Then, if you find duplicate transactions in your credit card register, you can delete duplicates that were manually added. Here's how:
- Go to the Gear icon and select Chart of accounts.
- Find the credit card account and click the View register button.
- Locate the transaction and hit the Delete button.
- Select Yes to confirm.
Furthermore, for downloaded transactions, you have the option to exclude duplicates. If you notice any missing transactions, you can easily enter them manually to ensure your records remain complete and accurate.
However, if the transactions from your credit card register and statement match, I recommend performing basic troubleshooting steps to rule out the possibility of a browser-related problem.
Start by logging in to your QuickBooks Online (QBO) account using a private or incognito window. You can utilize the keyboard shortcuts below:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
After doing so, attempt to reconcile again. If this resolves the problem, return to your default browser and clear its cache so the system can restart and start with a clean slate. Alternatively, you may use other supported browsers.
Finally, I'll provide a resource to help you verify which transactions were cleared and which remained uncleared after the reconciliation: View, print, or export a reconciliation report.
If you have other questions about reconciling credit cards in QuickBooks Online (QBO), feel free to comment below. We're always eager to help you.