Thanks for joining this thread and for sharing the steps you've done to get this working, @swstarling.
To ensure that I'm on the same page, did you use the WebConnect feature when importing the transactions from the previous months? If so, you should be able to select Use an existing QuickBooks account option when prompted to Select Bank Account. Since it's only asking to create a new one, let's perform some troubleshooting steps that can help isolate this. Here's how:
Duplicate this using a test file:
1. Open QuickBooks, then go to the File menu and pick New Company.
2. Select Express Start.
3. On the newly created file, add your bank account on the Chart of Accounts, then set up Bank Feeds.
4. Once done, s.
If it works, the original file might be damaged. In this case, run the QuickBooks built-in diagnostic and repair tools called rebuild and verify data utilities. These tools comb through, repair, and notify you of data damage. Here's how:
1. Go back to your original company file.
2. Then, go back to the File menu, then select Utilities and Rebuild Data.
2. Choose OK. Follow the prompts to save a backup.
3. Click OK when you see Rebuild has completed.
4. Now, go back to File, then Utilities and select Verify Data this time.
Should the Verify find an issue, you will be prompted to Rebuild Now or View Errors. Choose Close, then perform the steps below:
1. Find and check the QBWin.log or QuickBooks.log files.
2. Scroll all the way to the bottom for the most recent Verify information.
3. Find the line that contains the LVL_ERROR, then check Top data damage errors in QuickBooks Desktop.
For additional information, check out these articles:
That should get you fixed right up. Keep me posted on how everything goes or if you're referring to something else in the comment section. I'll be here for further assistance. Take care and have a good one.
