Let me help you from here, Smgabby.

The error you've encountered has different causes. We have corresponding solutions depending on the reason. You can check this article for the steps: Error in Merchant Deposits "A payment you are trying to download can not be matched or recorded".

If it didn't make any difference, though, I suggest reaching out to our customer care support again. I know you've called us several times already. However, live agents have more tools to help you resolve your concern.

The Community is available 24/7. Feel free to let us know if you have other concerns. Keep safe!