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Replying to:
JamaicaA
QuickBooks Team

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Hi there, @MelTilk.

 

I understand that this shouldn't be complicated as the paystubs are all accurate. I may haven't personally experienced what you've gone through, but know that you have the right to be heard and I'm here listening to you. Rest assured that I'll make sure that you and your employee can view the correct net pay.

 

To help determine the reason behind the miscalculation, I recommend letting the affected workers reach out to our Workforce Team. From there, they’ll review the setup and configure it to make sure they can access QuickBooks Workforce seamlessly. Just provide this link to them to communicate with our live chat support: QuickBooks Workforce.

 

You can also contact our Payroll Support team when you have subscribed to one of our QuickBooks Payroll software.

Here’s an article you can share with your employees to help them manage this Workforce account: How to change the user id or email address for QuickBooks Workforce.

 

On top of that, refer to this guide to learn how to print regular paychecks or Advice of Deposit forms: Print your paychecks in QuickBooks Desktop.

 

Please don't hesitate to leave a reply below if you any other concerns or additional questions. You can always tag me in your comments.

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