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Replying to:
RenjolynC
QuickBooks Team

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Thanks for sharing your experience on this thread, amydean822.

 

I agree that there was a reported issue about the payroll tax payments posting to the wrong account a few months ago. The investigation has been resolved. 

 

Since you're still experiencing the same problem, and the payment was recorded manually. We can delete the payment that was posted to the wrong account, and perform the basic troubleshooting steps to rule out any browser-related issues.

 

To delete, here's how:

 

  1. Go to Taxes > Payroll Tax.
  2. Click the View tax payments you have made link.
  3. Select the period and click the payment.
  4. From the View and Print Form drop-down menu, choose Delete. If you don't see delete, you cannot delete the payment. Contact us for assistance.
  5. Hit Yes to confirm.

For reference, check out the steps in this article: Delete a tax payment.

 

Once deleted, open your QuickBooks account in a private browser or incognito. This mode prevents your browsing history from being stored. You can use the keyboard shortcuts below: 

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P

Then, record the tax payment and make sure to select the correct bank account from the drop-down menu. After recording the payment, check to see if the account reverts back to the old one. If not, go back to your regular browser and clear its cache. Please make sure to close and re-open your browser afterwards.

 

On the other hand, you can try using a different supported browser.

 

If you're still getting the same result after the steps above, I recommend reaching out to our Payroll Support Team. They can pull up your account and investigate what's causing the issue.

 

Please take note that our support our for QuickBooks Online Payroll - Core and Premium starts from M-F 6 AM to 6 PM PT. For QuickBooks Full Service Payroll, QuickBooks Online Payroll Elite/Premium, we're available any time, any day.

 

Here's how you can reach out to us:

 

  1. Click the Help icon located in the upper right-hand corner.
  2. In the Search window, click the Contact Us button located at the bottom.
  3. Enter your question and click Let's talk.
  4. Choose either Chat with us or Have us call you.

If you have the new QuickBooks Assistant help update, you can follow these steps:

 

  1. In your QuickBooks Online account, go to the Help > Assistant.
  2. Type Talk to a human and enter what do you need help with.
  3. Click No if none of the articles shared are helpful and select Chat with us or Have us call you.

You can also get our direct phone number in this link: Contact Payroll Support.

 

Please don't hesitate to reply here if you have any other concerns in your account. I'll be around to help. Take care and stay safe.

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