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MirriamM
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I appreciate you attaching a screenshot of the issue you encounter on the icon bar on your QuickBooks Desktop (QBDT) account, @LBC_Emily

 

Let me get the help you need to fix this. To start, I recommend updating your QBDT to the latest release. It will keep your software up-to-date and get the latest features and fixes.

 

After that, run the Quick Fix my Program tool from the QuickBooks Tools Hub. The latter helps fix common errors. To do this, here's how:

  1. Close QuickBooks.
  2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). 
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

 

Once done, run the Quick Fix my Program tool. Let me show you how:

  1. In the QuickBooks Tools Hub, select Program Problems.
  2. Select Quick Fix my Program.

 

If the issue persists, continue with the troubleshooting steps starting with Solution 2 in this article: QuickBooks Desktop fields display black instead of white.

 

For tips and other resources, you may visit our website for future reference: QBDT self-help articles.

 

Keep me posted how the steps above work for you. I want to ensure that your icon bar concern will be resolve. Take care always and have a great day ahead.

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