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QuickBooks Desktop fields display black instead of white

by Intuit Updated 2 months ago

If the field for QuickBooks Desktop displays black instead of white, perform the following steps to resolve the display issue:

Solution 1: Run the Quick Fix my Program tool from the QuickBooks Tools Hub.

Step 1: Download and install the QuickBooks Tools Hub.

The QuickBooks Tool Hub helps fix common errors. You'll need to close QuickBooks to use the tool hub. For the best experience, we recommend you use Tool Hub on Windows 10, 64-bit.

  1. Close QuickBooks.
  2. Download the most recent version ( of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab. The version will be on the bottom.
  3. Open the file you downloaded (QuickBooksToolHub.exe).
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.


Note: If you can't find the icon, do a search in Windows for QuickBooks Tool Hub and select the program.


Step 2: Run the Quick Fix my Program

  1. In the QuickBooks Tools Hub, select Program Problems.
  2. Select Quick Fix my Program.

Solution 2: Update your video card drivers to the latest release

  1. Press Windows key+R on your keyboard to open the Run command.
  2. Type dxdiag then press Enter.
  3. Select Display 1. Take note of what the Manufacturer/Model is.
  4. Download the necessary updates.

Solution 3: Change your Windows theme to Basic

  1. Right-click anywhere on your Desktop then select Personalize.
  2. Choose one of the Windows Basic Themes.
  3. Restart your computer.
  4. Open QuickBooks.

Solution 4: Edit the QBW.ini file

  1. Close QuickBooks.
  2. Press the Windows button.
  3. Copy and paste the correct file path on the search bar:
    VersionFile Path
    QuickBooks 2020C:\ProgramData\Intuit\QuickBooks 2020\QBW.ini
    Enterprise Solutions 20.0C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 20.0\QBW.ini
    QuickBooks 2019C:\ProgramData\Intuit\QuickBooks 2019\QBW.ini
    Enterprise Solutions 19.0C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 19.0\QBW.ini
    QuickBooks 2018C:\ProgramData\Intuit\QuickBooks 2018\QBW.ini
    Enterprise Solutions 18.0C:\ProgramData\Intuit\QuickBooks Enterprise Solutions 18.0\QBW.ini
  4. Go to the end of the file, then copy and paste the following text into the file:[COLORS]
  5. Save the QBW.ini file.
  6. Open QuickBooks.
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