I appreciate your efforts in reaching out to our representatives and for bringing this to our attention, Jacart2024. Let me ensure you'll get the next support available in handling this kind of query to help you process reimbursements to the overcharges made to your account.
Since the Community is a public forum, it's best to contact our Customer Care Team again to have your detailed account information reviewed and further provide refunds to the charges added to your credit card. They have the necessary tools to pull up your data and verify the processing of your refunds.
To help you reach them out, you can follow the steps below through your QuickBooks Online account:
- In your QBO account, click the Help icon and select Contact Us.
- Enter your concern or the Case Number provided and click Let's Talk.
- Select Start a chat or Get a callback with a support expert.
I've also added our support hours so you can set an available time to reach them out.
Moreover, you can utilize this guide to help you in managing your QBO subscription: Manage billing, payment, and subscription info in QuickBooks Online.
I'll keep an eye on this thread for any additional queries when managing overcharges in your account. Stay safe.
