Hello @MirriamM,

Thanks for the quick reply, you are correct that this is not the experience we expect or deserve as we've been an Enterprise customer for around 10 years.

What I have a hard time understanding is how your engineers have been "all hands on deck" working on this specific issue for over a year and haven't been able to make any progress... surely they'd have been able to find some workaround by now if they were really working on it?

I had a chat session earlier today and was told that the automatic backup feature is broken in Enterprise 20 as well with no timeline for a fix or workaround, but we could try the Intuit Data Protect as that is set up a little different than the automatic backup inside QuickBooks desktop and supposedly IDP still works.

At the end of that conversation I began to feel like someone decided that rather than fix the issue it would be better to push IDP to increase revenue? Maybe I'm seeing it wrong, but that's what it seems like.

Manual backups still work, at least so far... hopefully they don't break as well. At this point our IT admin team have been given QB admin credentials to all company files so we can log in, run the manual backups, then log out. Yes I know this is a security risk, but the risk of running with no backups is worse.