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A
Anonymous
December 18, 2018
Solved

Scheduling Local backup

  • December 18, 2018
  • 3 replies
  • 21 views

I recently switched from QB Enterprise 2012 to QB Premier 2019.  Data files were converted and the new installation is working fine.  I set up the backup routine to the same way it was set up in the old Enterprise product.  The backup is set to run nightly, saving the backup to the E drive which is a separate drive attached to my computer via a USB connection.  This drive has plenty of free space and the process worked flawlessly under Enterprise.   When I run the backup manually for the Premier product, the backup works fine.  However when it runs automatically overnight, I only get a very small TMP file.  I have stored my Windows password as required.  Any help would be greatly appreciated.  Thank you.

Best answer by

Thank you for the response, @196928.

 

I appreciate the steps you've tried in running the scheduled backup.

 

Let me route you to the right support that can help verify if you can do a scheduled backup to an external drive in QuickBooks Premier. Our Desktop Care Support can access your account in a secure environment to further check the issue. They have helpful tools that can further isolate your problem in running the backup and provide the necessary troubleshooting steps to get this resolved.

 

Here's how to get their contact information:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks Version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Keep me posted how it goes. You can always drop by again in the Community if you have other questions. Have a great weekend.

3 replies

A
Anonymous
December 18, 2018

As an additional piece of information, I am running Windows 7 Pro.

Rustler
Rustler
Level 15
December 18, 2018

Frankly I am surprised enterprise worked flawlessly using an external drive.  QB is notorious for not playing well with external drives.  Personally I think it has something to do with the wake up command QB has to first issue to access the drive, but who knows.

I back up to a computer local hard drive, and I have a script that runs to copy from the local drive to the external drive and to a google drive folder so it syncs to my account in the cloud

Sorry I couldn't be more help.

    A
    Anonymous
    December 21, 2018

    Well I have tried everything to no avail.  We are running a client/server environment with the database on the server and the desktop running the actual QB Premier application.  I have tried to schedule a backup to an external drive, to the same drive where the database is housed and to my C drive.  In every case, all I get is a small tmp file but no backup file.  We run Windows 7 Pro on the desktop and Windows Server 2016 on the server.  I can run a manual backup with no problem and save the backup file anywhere I want.  The problem is only with running scheduled backups.  I have saved my Window PW as requested and verified that it is correct.

     

    Any thought or suggestions form anyone out there would be greatly appreciated.  Thanks

    L
    lburr
    May 7, 2020

    Hello there, @lburr.

     

    I understand the hassle that this caused you. I know that this is not the kind of experience you expect us to deliver. 

     

    Right now, our engineers are all hands on deck working together for a fix to sort everything out with regards to this. Please know that this issue is being treated at utmost urgency.

     

    Moreover, I don’t want to leave you empty-handed, you'll want to visit our Community Help Articles hub in case you need some related articles in managing your account.

     

    I appreciate your patience and understanding as we continue working toward a resolution. Have a great day.


    Hello @MirriamM,

     

    Thanks for the quick reply, you are correct that this is not the experience we expect or deserve as we've been an Enterprise customer for around 10 years.

     

    What I have a hard time understanding is how your engineers have been "all hands on deck" working on this specific issue for over a year and haven't been able to make any progress... surely they'd have been able to find some workaround by now if they were really working on it?

     

    I had a chat session earlier today and was told that the automatic backup feature is broken in Enterprise 20 as well with no timeline for a fix or workaround, but we could try the Intuit Data Protect as that is set up a little different than the automatic backup inside QuickBooks desktop and supposedly IDP still works.

     

    At the end of that conversation I began to feel like someone decided that rather than fix the issue it would be better to push IDP to increase revenue? Maybe I'm seeing it wrong, but that's what it seems like.

     

    Manual backups still work, at least so far... hopefully they don't break as well. At this point our IT admin team have been given QB admin credentials to all company files so we can log in, run the manual backups, then log out. Yes I know this is a security risk, but the risk of running with no backups is worse.

      W
      what7
      August 1, 2023

      Hello QB

       

      Your currently do my online back you at 10:30 A.M. which is to early. I would like this changed to 4PM everyday. How do I arrange that with you

       

      L
      lin_jcaj
      Level 9
      August 1, 2023

      I've got the steps to change the backup settings in QuickBooks Desktop, what7.

       

      If you are referring to your local backup, you can accomplish the task by following the steps below: 

       

      1. Go to File and hover over Back up Company. Then select Create Local Backup.
      2. Select Options.
      3. Make changes, then select OK.

       

      For more details, refer to this article: Back up your QuickBooks Desktop company file.

       

      If it's for online backup, the steps are as follows:

       

      1. Open Intuit Data Protect.
      2. Select Change backup settings.
      3. On the Select QuickBooks Data window, choose the files you want to backup, then select Continue. Note: For Entire PC Users, after you choose Continue, select the additional folders you want to back up on the Select other folders to back up window.
      4. Click Continue. On the Notifications Email Settings window, choose whether to be notified or not.
      5. Tap Continue again, then choose your backup time.
      6. Select Continue to save the changes, then exit from the settings window.

       

      Once everything is all set, you can restore your company file in QBDT. 

       

      If you encounter difficulties while attempting to restore your backup file, you can use this article to help you fix them: Fix backup company file issues in QuickBooks Desktop.

       

      I'll always be around if you need more help changing your scheduled backup settings or any other issues. 

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