I'm here to ensure everything is working, @jhunter844.

I appreciate all the troubleshooting steps you've taken to fix the issue. And I'd like to redirect you to the best support group available to get this resolved right away.

Since the troubleshooting steps shared by my colleagues above doesn't work, I highly recommend contacting our Phone Support Team. This way, they can further check on this matter and provide additional troubleshooting steps to get this fixed. They can also create an investigation ticket if other users experiencing the same.

To reach them, you can follow the detailed steps provided by my peer Jovychris_A above to talk or chat with one of our support agents.

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future.

Please know that you can always get back to this post if you have additional questions with QuickBooks. I'll be around to provide further assistance. Have a good one.