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JenoP
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Let me help you make sure that you're able to log in to your account and see your paystubs, Sumathy.

 

I also want to ask what happens when you log in to your account? In the meantime, you can follow these steps to recover your account: 

 

  1. Go to our sign in help page.
  2. Enter the phone number, email address, or user ID for your account. You can also click Try something else and answer other questions about yourself.
  3. Click Continue.
  4. Check your inbox for the code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
  5. Reset your password.

 

Once done, log back in and check if you can access your account. Here's an article for more details about this process: Recover Your Account When You Can't Sign In

 

Aside from that, you can also reach out to our Chat Support Team in case you can't still log in. Here's the link where you can reach out to them: QuickBooks Workforce Chat Support.

 

Let me also share these articles for additional guidance and reference: 

 

 

Don't hesitate to join us again in the Community if you need more help. We're always here to guide and assist you anytime. 

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