Let's fix the error you're having to reverse a transaction, @rameshj.
To reverse the transactions, this one should first go through successfully. To do that, I suggest going to your QuickBooks Payments account. From there, you can check your statement and verify the status of the transaction you're trying to process a refund for.
Here's how to check your statement:
- Sign in to your QuickBooks Payments account.
- Select the Activity & Reports tab and then All Statements.
- Find the month you want to see and click View.
- Successful deposits have Funded in the Status column.
You can check this article for more information about checking the status of deposits and specific customer payments: Find out when QuickBooks Payments deposits customer payments.
Once done, refer to the following article on how to process a refund through credit card: Void or refund transactions in QuickBooks Payments.
In case this one has already been funded and is still unable to edit the amount, I suggest reaching out to QuickBooks Desktop with Payments support team. They can isolate the issue you're having in a secure environment and help you resolve it. You can get their phone number by going to this article: Contact Payments or Point of Sale Support.
I'm always here if you need more help in reversing your transaction. Just let me know by leaving a reply below. Keep safe and have a wonderful day!
