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ZackE
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Thanks for following up with the Community, dpeswani-yahoo-c.

 

I'd recommend reviewing your email inbox as it's possible the batch you're referring to could be under a review. If so, you'll have an email from Intuit explaining what's occurring and anything our team may need from you to complete their review.

 

Multiple types of reviews can occur on QuickBooks Payments accounts. Typically when most reviews are done, a hold is placed on funds. To look into lifting the hold, you'll want to follow any instructions in the email, or continue getting in touch with our Customer Care team directly.

 

They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

 

They can be reached while you're signed in.

 

Here's how:

 

  1. Use the Help (?) icon.
  2. Click Contact Us.
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
  4. Select Start messaging or Get a call.

 

Be sure to review their support hours so you'll know when agents are available.

 

If there's any questions, I'm just a post away. Have a lovely Friday!

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