Payment status in "Pending" for over 2-weeks

I want to start by acknowledging the frustration and concern you must be feeling about your pending payment issue with QuickBooks, @Dpeswani. Financial matters can be incredibly stressful, especially when unexpected problems arise. I understand how important it is to have your payments processed smoothly and on time, and I'm committed to helping you resolve this issue as quickly and efficiently as possible.

Sometimes, an excess of cached data in your browser can lead to unexpected behavior in the program. This can explain why your payment status remains "Pending" even if the payment was already received.

To isolate and fix the issue, I recommend accessing your account through a private browsing window. This approach will help us determine if the problem is cache-related. You can use the following shortcut keys to access incognito mode:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Shift + N

If this works, return to your default browser and clear its cache to refresh the system. Alternatively, you may consider using other supported browsers.

If you encounter any further challenges or have additional questions as you work through this, please don't hesitate to reach out to our QuickBooks Community again, @Dpeswani. We're here to support you and ensure your financial processes run smoothly.

Thanks for the response.

Just to clarify, the payment has not yet been deposited in the bank account.

The 'Pending' status indicates it will be deposited, but it's been over two weeks, and the payment has not appeared in the account.

I checked with the bank, and they confirmed they are not holding any payments, so I'm reaching out to QuickBooks for assistance.

The issue is not with the browser. 

I have not received the ACH transfer in the bank account.

Hello, dpeswani. I'll explain in detail why your customer's payment is in "Pending status" and guide you to available support to resolve the issue.

If this is your first time using QuickBooks Payments, please note that the initial payments can take a bit longer to process as we are setting up your account. We'll usually deposit your first payment within (5) business days while we set up your Merchant account. The initial deposit can take a bit longer, but once everything is set up correctly, we'll deposit customer payments more quickly.

Check out this article to learn when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.

Since payments have still been pending status for more than two weeks, I recommend reaching out to our Payment support team for assistance in identifying and providing details regarding the hold funds.

Moreover, I am providing these resources for your reference when handling online payments from your customers:

• Understanding Payment Holds
• Managing and Avoiding Payment Holds

I'm happy to help again if you have further questions about invoice payments or other concerns.

Hello GlinetteC,

I am the customer and my payment is in the PENDING status.

I referred to the page you shared for the "Payment Support" but it's not allowing me to open a support page for help. I had tried that first before asking here.

This is very frustrating and not sure why it would take more than 2-weeks for the payment to be deposited to my bank account (even thought everything for ACH transfer has been set up correctly!)

Thanks for following up with the Community, dpeswani-yahoo-c.

I'd recommend reviewing your email inbox as it's possible the batch you're referring to could be under a review. If so, you'll have an email from Intuit explaining what's occurring and anything our team may need from you to complete their review.

Multiple types of reviews can occur on QuickBooks Payments accounts. Typically when most reviews are done, a hold is placed on funds. To look into lifting the hold, you'll want to follow any instructions in the email, or continue getting in touch with our Customer Care team directly.

They'll be able to pull up your account in a secure environment, conduct further research with you, and create an investigation ticket if necessary.

They can be reached while you're signed in.

Here's how:

1. Use the Help (?) icon.
2. Click Contact Us.
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.

If there's any questions, I'm just a post away. Have a lovely Friday!

I have reviewed my email Inbox and I don't have any email from Intuit on this topic.

What do you recommend the next steps are from here?

Thanks for your assistance!

Deepak

I see how urgent this pending payment matter is for you, Deepak. I'm here to help you figure out what’s causing the delay.

Before proceeding, I recommend checking your spam or junk email folder. Communications from our payments team are often filtered there, as email providers mark messages as spam based on specific keywords or sender addresses.

If you’ve checked those folders and still haven’t received any updates, please reach out to our dedicated support team directly by following the steps of my colleague above. They have the expertise and tools to assist you further with this pending payment.

Kindly note that our customer service hours are 6 AM to 6 PM PT on weekdays and 6 AM to 3 PM PT on Saturdays. 

Additionally, I've got more references to learn how deposits work in QuickBooks Payments. This resource provides detailed answers about deposit timelines and processes, including typical factors that affect them:

• QuickBooks Payments Deposits FAQ
• Find out when QuickBooks Payments deposits your money

Furthermore, I’ll share this helpful article that offers detailed guides on creating and using rules to categorize your recent and past transactions: Create rules to speed up reviews in QBSE.

We value your understanding and patience throughout this procedure, Deepak. If there’s anything else on your mind or you need assistance with different QuickBooks functionalities, please reply below. Our Community is always here for you.

I had already checked the spam/junk folder. I will contact the support team and see if they can help out.

Thanks