I'm here to help and ensure your staff can log in to your QuickBooks Time account seamlessly, @jswanton.
Can you share with me the error messages you've encountered? This way, I can check it here on my end and provide you the best fix for it. Any additional information is much appreciated.
In the meantime, we can perform some troubleshooting steps to isolate this issue. You'll want to let your staff login to QB Time via a private or incognito window. This way, we can verify if this is a browser cache issue.
There are times that the browser is full of data cache and can affect the performance of your account. Using a private window helps us identify the issue as this doesn't save any data files. To open an incognito window, you can share these keyboard shortcuts with your staff.
Press keys:
- Ctrl + Shift + N for Google Chrome browser
- Ctrl + Shift + P for Mozilla Firefox & Microsoft Edge browsers
- Command + Shift + N for Safari browser
If your staff were able to log in flawlessly, I suggest clearing their regular browser's cache to refresh the system. If the issue remains, I propose using other supported browsers. This way, we can verify if this is a browser-integrated issue.
Additionally, you can also contact our support team to check the status of your previous reported case.
Furthermore, I'm adding these links that serve as your guide in case you want to link your QB Time account to other QuickBooks products:
I'm all ears if you need more help about logging in to your QB Time account. Please feel free to leave the details in your reply and I'll take care of it for you. Have a good one and always keep safe!
