There are times that local internet cache files stored in the system can cause unexpected behavior in the product, miniprincess. 

When a browser's cache storage is full or corrupted, it can cause error messages or not loading on certain webpages in QuickBooks Online. Let's rule this out by using an incognito or private browser:

Here's how: 

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

If it works, go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. The overtime collection of data can create corruption, however, removing this should fix the issue. You can also use other supported, up-to-date browsers to roll out the possibility of a browser-related issue.  

If the same thing happens, I'd suggest reaching out to our QuickBooks Support team. They'll be able to pull up your account and screen share with you. 

Let me know if there's anything else I can help you with regards to your QBO account. I'm just a post away from you. Keep safe!