Hi there, @reb3. Let me help you run the report you need in QuickBooks Desktop (QBDT).
I've replicated your issue in my sample company file, and I can see all customers associated with Rep.
If there's a representative (Rep) associated with the transaction, I advise checking it again. If it does, you can consider deleting and recreating the transaction. Then, run the report again.
If the issue still persists, I suggest updating QuickBooks Desktop to the latest release. Aside from improving the software's performance, it also fixes common and complicated errors.
Here's how:
- Click the Help tab in the upper-right corner, then select Update QuickBooks Desktop.
- Go to the Update Now tab.
- Select the updates you want to include.
- Put a checkmark on the box beside Reset Update.
- Click Get Updates
- Close and re-open QuickBooks.
To learn more about running reports in QBDT and how you can personalize it to generate what you need, see these articles:
As always, feel free to check out our help articles in case you need tips and related links while working with QuickBooks in the future.
Let me know if you have other concerns while running reports or managing QuickBooks. I'll get back to you right away. Have a great day.
