Hello, Jim.
From our description, you may have a browser cache-related issue. That's why the Pay Bills Online page isn't loading. Let's perform some troubleshooting steps to fix this behavior. I'll guide you through the process below.
Before doing so, I'd like to verify if you encounter an error message while trying to pay your bills online. This way, I can check for any product investigations and provide you with the appropriate fix.
Your browser saves files to load websites faster on your next visit. But over time, it'll get outdated, which can cause errors and performance issues using QuickBooks Online (QBO).
To fix this, you can perform some troubleshooting steps. Start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:
- Press Ctrl + Shift + N (Google Chrome)
- Ctrl + Shift + P (Firefox)
- Control + Option + P (Safari)
Once signed in, go to the + New button and select the Pay bills option to pay your bills online.
If you're able to do so, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performance issues. However, if this matter continues, I'd recommend using other supported browsers.
Additionally, you can run a Transaction List by Date report to get details on all the money you paid to a vendor for the year. To guide you on how to do this, check out this article: Run a report with vendor totals.
Keep me posted in the comments if you have other concerns about managing bills and online bill payments in QBO. I'll gladly help. Take care, and I wish you continued success, Jim.
