Hello again, @joshlapin. I appreciate you getting back to us and providing an update. 

This isn't the impression I want you to have about QuickBooks products and services. I'm sure you would rather be doing other things than going through multiple contacts. However, since none of the troubleshooting steps works. We'll need to perform more in-depth troubleshooting which can only be done by our QuickBooks Technical Support Team, so I recommend contacting them again. One of our support agents can take a look at the case number and review the notes you have from your previous communication. 

They can also open an investigation regarding the Receive Payment window behavior. This will be sent to our Product Engineers, who can work on getting this fixed.

In case you need tips and related resources while working in QuickBooks, visit our Community help website. 

For other concerns about your QuickBooks account, leave me a comment below. I'm always here to assist. Take care.