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Level 1

Sales Tax

When I go to the Sales Tax page it just says "this agency is partially setup." It does not provide anyway to edit an agency.

5 Comments 5
QuickBooks Team

Sales Tax

Thanks for sharing the error message with me, @dpearcevcc.


Let’s perform some troubleshooting steps to get around this.  I recommend accessing your QuickBooks Online (QBO) account on a private window or incognito window. 


There are times that stored cache causes unusual behavior to the browser that hinders the performance of your QBO account. Using a private window or incognito help us identify if this is a browser error.


You can use these keyboard shortcut keys in opening a private window:

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Option + P

Once in a private window, you can follow these steps in editing your tax agency:

  1. Go to Taxes menu.
  2. Click Add/edit tax rates and agencies under the Related Task section. 
  3. Select the tax agency and click Edit.
  4. Change the name and click Save.

If you’re able to do edit your agency, go back to your regular web browser and clear its cache to refresh it.


If the issue persists, try using other supported browsers so we can check if this is a browser-related issue.


Furthermore, you can also check out these resources that can help you in your future tasks:

Let me know if you other questions about taxes in your QBO account. Tag me in by leaving a reply and a spring back into action. Have a great day!

Level 1

Sales Tax

This does not work, I still get the same message in an incognito browser.  It does not have a menu within sales tax so there are no related tasks. It is just a gray screen with the message.Capture.PNG


Sales Tax

Hello @dpearcevcc,


Since you still have the same error even after performing some troubleshooting steps, I'd recommend contacting our Customer Care Support. A specialist can pull up you're account, securely, and create a case or ticket associated with your account to be submitted to our engineers for further investigation about this unexpected error.


To do so, here's an article you can read to learn more about how you can reach out to our dedicated support: Contact the QuickBooks Online Customer Support team.


Lastly, I've got you this helpful article for ideas about preparing your tax payment: File and pay Tax/GST.


Stay safe and post again or comment below if you have any other questions.

Level 1

Sales Tax

Has this issue ever been resolved? I teach accounting using QBO and all my students are having this issue.

QuickBooks Team

Sales Tax

Hi there, @rrichard.


It's my priority to help you get rid of this error message that's showing up on your students' Sales Tax page.


You can have your students perform the troubleshooting steps shared by my peer JasroV to get this issue sorted out. If the problem continues, I recommend reaching out to our Customer Care Team. They have the tools that can help investigate the root cause of this matter and apply a fix.


Here's how you can reach them: 

  1. Click on Help at the top menu bar.
  2. Hit on the Contact Us button.
  3. Enter a brief description of the issue in the What can we help you with? box.
  4. Press on Let's talk.
  5. Select on Get a callback.
  6. Key in your contact details, then tap on Confirm my call.

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I'd also like to share this article to give you complete details about the process of setting up sales tax in QBO: How do I set up sales GST/VAT rates and use them on forms?


Please let me know if you have any other questions by clicking the Reply button. I'd be always around to help.