ChristineJoieR must be some sort of AI response, any normal human being can see that several of us have already done everything they have recommended. This is a...
Just another example of Intuit not taking responsibility for their bugs and their bots responding to our comments with basic info that we have all already tried...
I have done that before, if you read through this thread you would know many of us have chatted with QB already. This is a bug. Please report it as a bug.