cancel
Showing results for 
Search instead for 
Did you mean: 
Lilalykat
Level 2

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

 
62 Comments 62
Mark_R
QuickBooks Team

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

Hello there, @Lilalykat.

 

The possible reason why your employee paystubs don't show the vacation hours taken is that the Do not accrue sick/vacation pay option was checked. Let's go to the Paycheck Detail and unchecked the option from there.

 

Here's how:

 

  1. Go to the Employees menu, then select Employee Center.
  2. Choose the employee from the Employees tab.
  3. Find and select the paycheck you want to show the vacation hours taken.1.PNG
  4. In the Paycheck - Checking window, click Paycheck Detail...2.PNG
  5. Uncheck the Do not accrue sick/vac option from the Review Paycheck window, then select OK.3.PNG
  6. Click the Save icon from the Paycheck - Checking window.
  7. Select Pay Stub in the Print drop-down.4.PNG
  8. In the Select Pay Stubs window, click Preview to make sure the vacation hours are showing, then select Print.5.PNG

Here's an article you can read on for more details: Sick and Vacation Time Incorrect or not Accruing on Paychecks.

 

You might also want to check out this article to learn how to change sick and vacation accruals on an employee profile.

 

If you have any other questions, feel free to comment below. I'm always here to help.

haneylumber1
Level 3

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

I am having the same problem with the current vacation hours taken for the pay period is not showing on the pay stubb under current and YTD amount is correct - I try what you said above - but that box is not checked on my pay stub details.  Now where do I look?

Debbie

[email address removed]

haneylumber1
Level 3

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

I forgot to add that sick time prints just fine - just not the current vacation used.

[email address removed]

MaryLurleenM
Moderator

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

Printing available vacation in paystub is easy, haneylumber1.

 

Please follow the steps below:

  1. Click Edit on the menu.
  2. Select Preferences.
  3. Select Payroll & Employees.
  4. From the Company Preferences tab, select Pay Sub & Voucher Printing.
  5. Under On Paycheck Vouchers and Pay Stubs Print, select Vacation used and vacation available and Sick used and sick available.
  6. Select OK then OK.

Let me know if you need further assistance.

haneylumber1
Level 3

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

Thank you for your response, but that is not the issue - those boxes are checked and the sick time is working fine, just not the vacation.  This just started this year, so I think there is a bug in one of the payroll updates.

haneylumber1
Level 3

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

Thank you - but that was the first thing I tries - both boxes are checked.  Vacation still not working. Any other suggestions?

RCV
QuickBooks Team
QuickBooks Team

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

Let's perform some troubleshooting steps to show the employee's vacation hours on the paycheck, haneylumber1.

 

I appreciate you for providing us the details and performing the recommended solutions provided by my colleagues. Before doing some troubleshooting steps, let's make sure QuickBooks Desktop to the latest release and you meet the system requirements.

 

Once done, let's try opening a sample file or another company file where you can run payroll. This helps us to isolate the issue if you're having a problem with only one file and not the program itself.

 

Here's how:

 

  1. Click File on the top menu.
  2. Choose Close Company.
  3. From the No Company Open window, select Open a sample file. Then, select any sample file on the list.
  4. You can also click there a company that you've previously open. Then, tick the Open tab.

comp1.PNG comp2.PNG

If the same thing happens, it's possible there's a damaged data in your software. We can run the Verify and Rebuild Data utilities to fix any data issues. Just follow the steps and details in this article: Verify and Rebuild Data in QuickBooks Desktop

 

For other troubleshooting options on fixing data damage, please refer to this article: Fix data damage on your QuickBooks Desktop company file

 

Then, try opening QuickBooks Desktop and access the employee's pay stub again. 

 

Please touch-based with me if you need a hand with running payroll reports or any QuickBooks related. I'll be here to ensure your success. Take care always. 

haneylumber1
Level 3

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

I'm sorry but I don't feel comfortable trying this on my own - we are connected to a network - I will print this out and try Tech support again (they could not help me the first time I called), along with our IT people to see if this is the problem.  Thank you so much for the help.

 

haneylumber1
Level 3

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

I ran a test in the sample company and again no current vacation hours, just YTD - I'm not comfortable running that rebuild data that you suggested.  I can't mess up things totally?  Can you walk me through it?

Debbie

509-684-2150 Ext #206

Catherine_B
QuickBooks Team

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

I'm here to walk you through in fixing data issues you're currently experiencing, haneylumber1.

 

The process in fixing it is to Verify first if there are any data issues and the Rebuild Data option self-resolves it. Rest assured there'll be no information lost and I suggest reading each prompt to know what to happen next. 

 

To start, you can follow these steps:

  1. Open you QuickBooks company file.
  2. From the File menu choose Utilities.
  3. Select Verify Data.  

I'll be attaching the article again provided by my colleague on how to do the Rebuild Data to guided with the prompts: Verify and Rebuild Data in QuickBooks Desktop

 

You can always get back to us if you need more help and other questions. You take care always!

sekmekji
Level 3

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

I am having the same problem and just did a verify and a rebuild and still the used vacation is not showing up on the stubs.  The screenshot of the a stub I uploaded shows it's missing and there is vacation used on this check so it is not zero but if it was there should still be a zero there.  Please help.

DivinaMercy_N
QuickBooks Team

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

Thank you for joining this thread, @sekmekji.

 

To check if there is an available accrued vacation time for your employee, you'll need to run the paycheck. If you see that there is an available accrual it must show on the paystubs. 

 

Sick and vacation time may not accrue on your employee paycheck if:

  • You have incorrect payroll items.
  • The sick/vacation setup of the employee is incorrect.
  • The Do not accrue sick/vacation pay box is checked
  • Your employee has reached the maximum number of hours.

For more details about Sick and Vacation Time incorrect or not Accruing on Paychecks, you may check out the article link.

 

If in case you want to change sick and vacation accruals on an employee profile, please refer to the article link.  

 

Don't hesitate to post a comment below if you have further concerns with QuickBooks. I'll be around to help. Stay safe and take care always.  

haneylumber1
Level 3

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

I have done all that and still it won't show up!!!

sekmekji
Level 3

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

Thank you @DivinaMercy_N but those are not the problems I am having.  I believe QB is making correct calculations but the stub is not showing vacation used time (used only on that pay check).  I think this is a QB bug.

KlentB
QuickBooks Team

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

Hi there, sekmekji and haneylumber1.

 

I understand that you've already exhausted all the resources just to get this resolved. Using the Verify and Rebuild utilities is a good start in isolating the issue since it scans your company file for errors and possible data damage. You'll want to get in touch with our technical supports. This way, we'll be able to pull up your account in a safe session then conduct an investigation to fix the underlying issue.

 

Here's how to connect with us:

 

  1. Open QuickBooks.
  2. Select Help from the top menu bar, then go to QuickBooks Desktop Help.
  3. Click Contact Us.
  4. Enter a brief description of your concern, then select Continue.
  5. Choose Start messaging or Get a callback from the next available expert.

I encourage checking our support hours first to ensure that we address your concerns on time.

 

You might also want to check out this article to learn how to change sick and vacation accruals on an employee profile.

 

If I can be of any additional assistance, please don't hesitate to insert a comment below. I'll always have your back. 

sekmekji
Level 3

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

Just to update on this; I did call immediately after I posted on this forum.  I had a very difficult time getting the support representative to understand the problem.  Eventually he realized the problem and said they have to look into it but they will call me back.  They never did.  This is clearly a bug in QB which needs to be fixed.  There is nothing more I can do for Intuit, it's up to them to listen.

brysonbj
Level 1

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

I'm having this problem as well.   Have you gotten it resolved?   My employees aren't thrilled the detail for current isn't showing and that they have to pull out their prior paycheck and see that the remaining balance on the current paycheck is correct.

brysonbj
Level 1

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

I am having the very same problem in that the current "used" hours aren't showing up on the stub in the accrual/balance remaining area.

Did you ever get this resolved?

 

Thanks

Rubielyn_J
QuickBooks Team

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

I'm here to add some steps to help you fix this, @brysonbj.

 

The reason why the vacation accrual is not showing on their pay stub is that the vacation item is not added on their paychecks. The best thing that we can do right now is to manually calculate the vacation accrual and provide it to your employee. 

 

We can also review the employee’s information to make sure we enter the correct hours used.

Here's how: 

  1. Go to Employee at the top menu bar.
  2. Select Payroll Center.
  3. In the Employees section, choose the employee.
  4. Right-click your mouse, and select Edit Employee.
  5. Go to Payroll Info on the left panel.
  6. Select Sick/Vacation.
  7. In the Sick and Vacation for the employee, enter the correct number of hours in the Hours used field.
  8. Once done, click OK

You can check out these articles below about sick pay and vacation time in QuickBooks as well as it reports:

Let me know if you have other payroll questions for me. I'm still here to help you further. Wishing you all the best!

brookeanne
Level 3

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

This is the exact issue I am having. Were you able to figure this out?

brookeanne
Level 3

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

I'm having the same issue. Were you ever able to resolve this?

DivinaMercy_N
QuickBooks Team

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

Thanks for posting here, @brookeanne.

 

I know that you've already tried the troubleshooting steps outlined in this thread. Since you still experiencing the same issue, I suggest contacting our payroll support team to give further info and provide other instructions you need to do. 

 

Here's how:

 

  1. Go to Help, then select QuickBooks Desktop Help.
  2. Give a brief description of your issue, example: Employee paystubs no longer showing the vacation hours
  3. Click Contact Us.
  4. Then hit Let's talk, and then choose either Start a chat or Get a call.

qbdtsupport.JPG
Here are the helpful articles you can open to help you in handling sick and vacation time in QuickBooks:

 

 

Feel free to leave a reply below if you have further concerns about this. I want to make sure you're taken care of, and I'm here to help you anytime. Take care always.

sekmekji
Level 3

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

Nothing to do with the settings, it was working fine before then after QB updates it stopped working.  This is a bug in the software, as soon as you guys admit it then you can work on a fix.  Vacation accrued and available is working but the "used" column is blank whether the employee used vacation on that check or not.  

sekmekji
Level 3

Why are employee paystubs no longer showing the vacation hours taken for the pay period under the "current" column?

There is no use, the support people assume we are idiots and don't want to admit that this is a bug in QB.  I've spoken to them, techincally they are still supposed to call me back, weeks if not months later.  This is a bug in QB.  Please fix it.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up