This is the exact problem I am having. QB Desktop payroll user. 

All the correct boxes are checked, yet for 2 employees that used vacation time this pay period, that time used ONLY shows up on their paystub in the YTD row.  The Current row shows nothing.  The totals are correct on both rows as far as the time accrued, time available, and YTD used.  But for this specific pay period, it looks like they did NOT use vacation time, when they actually did. 

Clearly this is a bug in the Quickbooks payroll and needs to be fixed. 

Hi eljebooks,

I understand how it feels when a feature isn't working as intended. 

Since you still encounter the same issue, I'd suggest reaching out to our Phone Support team. An agent has the means to check your file and investigate this further. You may contact them through the Help menu.

Here's an article you can read for more details: Sick and Vacation Time Incorrect or not Accruing on Paychecks.

You might also want to check out this article to learn how to change sick and vacation accruals on an employee profile.

Please touch-based with me if you need a hand with running payroll reports or any QuickBooks related.

Adrian,

We all have done everything all the auto responses have recommended, please read through the entire thread.  This is a bug in the software that Intuit needs to correct.

On a couple of our employee check stubs All of the deductions and vacation do not show.  They have a lot of different Insurance. Do they get a certain amount of lines?

I appreciate you for joining the thread, @Brysan0910.

Allow me to chime on this thread and lend a hand to fix your issue with why your deductions and vacation don't show on your employee's check stubs in QuickBooks Desktop.

Some information in the paystubs depends on the setup of your employees. To get around this issue, let's begin by ensuring that your QBDT is updated to the latest release and you have the latest payroll tax table to have the latest features and fixes.

From there, let's now check if the option Do not accrue sick/vacation pay is enabled. I'll guide you on how:

1. Go to the Employee Center to access your list of employees.
2. Double-click the employee, to open the Edit Employee window.
3. Tick the Payroll Info tab.
4. Click the Sick/Vacation button.
5. Review the information in the Hours available as of [date] fields in both the Sick and Vacation sections.
6. From the Sick and Vacation window, click OK.
7. In the Edit Employee window, click OK.

If needed, repeat steps 2 through 4 for other employees. You can also visit this article for additional details: Sick and vacation time incorrect or not accruing on paychecks.

If the issue persists, utilize the Verify Rebuild tool to resolve the most commonly known data issues. Otherwise, you can reach out to our QuickBooks Desktop Support so they can pull up your account in a secure environment and investigate your concern further.

For future reference, various reports can help you manage your employees. To view a list of reports, here's an article you'll want to check: Excel-based payroll reports.

If there is anything else I can do to assist you with QuickBooks, particularly payroll-related activities, you can reach out to the Community at any time. I'll be standing by for your response. Have a great day, and stay safe.

We still have this problem.  Please fix with the next software update.

Thank you,

Hello there, @sekmekji. I'm here to ensure you can see the vacation hours taken in your employee paystubs in QuickBooks Desktop (QBDT).

Let's start by ensuring that your QBDT is updated to the latest release to keep you in the loop in having the latest components and fixes. Also, we have to make sure that you get the latest tax table update to stay compliant with paycheck calculations. 

If you've already done this, we can go to the Preferences menu to fix the vacation hours. Here's how:

1. Navigate to the Edit tab and select Preferences.
2. Next, choose Payroll & Employees and click Company Preferences. 
3. From there, select the Pay Stub & Voucher Printing button.
4. Then, on the Payroll Printing Preferences window, check the Vacation used and vacation available box.
5. Click OK when done. 

After that, run the employee paystubs again. For more information about the process, check out this article: Fix incorrect sick and vacation accruals in QuickBooks Desktop Payroll. 

I'll include this helpful resource that you can use as a guide in setting up time off in QBDT: Set up and track time off in payroll.

If you have any other concerns managing your employee paystubs, please don't hesitate to leave a reply below. I'm always here ready to lend a hand. Have a good one and stay safe. 

They still do not show up on the paystubs no matter what we do.

DivinaMercy_N Are you an actual person or a bot?

uh...actual person

Then please read through this entire thread, we have done everything QB has suggested, we all believe this is a bug in the software, can you please submit this as a bug.  The only missing number on the stubs is the vacation time used on that paycheck.  The other numbers are there (accured/available on both sick and vacation as well as sick used).  The only missing number is vacation used.  We have tried all the suggestions to no avail.  This is a bug.

100% agree! This is a long-standing, un-fixed bug.

I don't think DivinaMercy_N is an actual person.

This is on going.  Hasn't worked since we started QB which is 3 years.  Their "fix" does not work.  

Hello there, @BMello, @sekmekji, and @Lilalykat. I want to ensure your paid time off hours will be taken care of. 

I can see that you all did everything you could to fix this. I appreciate you getting back here and providing the details of the steps you've performed. To investigate the root cause of the issue, I highly recommend reaching out to our Payroll support team. I know that you've already contacted them. However, they are the only ones who use specific tools to pull up your account to check the setup via screen sharing. They can also create an investigation about this if necessary. Here's how:

1. Go to the Help menu and select QuickBooks Desktop Helps.
2. Next, select Contact Us.
3. From there, enter a brief description of your issue, then click Continue.
4. Log in to your Intuit account and select Continue and then Continue with my account.
5. You'll get a code via mail. Enter it and select Continue.
6. Then, select either chat with us or Have us call you.

You can also easily email pay stubs to your employees through QuickBooks Desktop. For detailed steps, refer to this article: Email pay stubs from QuickBooks Desktop. 

Please don't hesitate to leave a reply below if you have any other concerns managing employee paystubs in QuickBooks. Have a great week and stay safe. 

@LindaL21  Do you mean like this?

If so, yea that's a bug all right!  I duplicated this in Enterprise 19.0, same as Pro/Premier 2019.  What version are you using?

I have done that before, if you read through this thread you would know many of us have chatted with QB already.  This is a bug.  Please report it as a bug.

I have submitted requests to payroll support on multiple occasions over the years and still nothing gets resolved. I don't have the time to continually contact Intuit about this bug. It's obviously not a priority to Intuit to fix it or it would have been resolved by now. 

This problem dates back to QB Pro desktop version 2019, currently I use 2021 and I believe it's still an issue with the current version.

Thank you. It's been a problem on every version of QB we've purchased over the years (Desktop, Premier and more recently Non-Profit versions).

this is the perfect example!!! We tried explaining our issues in so many ways that QB doesn't read it as a problem.....if they are reading the thread at all!! If it can be shown under Sick Used, why not do the same for Vacation 

I agree with you 100% with everything you are saying!! The down time on the phone or submitting issues to QB is VERY COSTLY and time consuming, which I don't have much of "Time"    QB can you Please Fix 

Has this bug been fixed?  My quickbooks still will not print vacation used on the paystubs and it will NOT take off the vacation hours that have been used.

Hi there, @BFish20.

Let me help you add your vacation hours that have been used in your paystub so it will show when you print it.

The item used should show Vacation Hourly Rate not Hourly Wage. You can check for this in the Payroll Item Lists.
Feel free to use the screenshot as a reference: 

Once done reviewing, go to the paycheck you recently ran. Add the item there. Here's how:
 

1. Go to Employees.
2. Choose the Pay Employees, then Scheduled Payroll.
3. In the Recent Payroll, select a paycheck and click it.
4. A report will show. Double-click one of the paystubs.
5. The check will show. Go to Paycheck Detail below.
6. In the Earnings. Select the Item Name Vacation Hourly. Then, OK.
7. Once done, click Save and close.

Find out why sick and vacation time doesn’t accrue on paychecks and learn how to fix it in your QuickBooks Payroll: Fix incorrect sick and vacation accruals in QuickBooks Desktop Payroll.

Feel free to come back if you have additional questions if you have additional questions about managing your employee's vacation leave. I'll be willing to lend a hand.