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Projects will not load

 
6 Comments
Experienced Member

Re: Projects will not load

the same thing is happening to me it work fine yesterday now today it refuses to load with a never ending green circle

QuickBooks Team

Re: Projects will not load

Hello, jasonbarnes76.

 

Thank you for taking the time to reach out here in the Community. I'd be glad to provide some information about this issue with Projects.

 

To make sure this isn't a problem with the browser, I recommend clearing the cache. The cache can become full of older data, potentially causing viewing and performance errors in QuickBooks Online. Clearing it will allow you to work with a clean slate. This article will walk you through the process: https://quickbooks.intuit.com/community/Getting-Started/How-do-I-clear-my-browser-cache-and-temporar....

 

Additionally, this issue you're running into with Projects not loading may be related to a known issue. The engineers are aware and diligently working to get this fixed. You'll want to call in to speak with a member of the Support Team. An agent will be able to get you added to the list of affected accounts. Once your company is added, you'll then receive email notifications regarding updates and the resolution. The number to speak with an agent is 1-800-488-7330. The most up-to-date contact information can be found here: https://help.quickbooks.intuit.com/en_US/contact. You may also advise that you believe this issue is connected to investigation #19186.

 

Feel free to reach out to me here and let me know how things go after the conversation. I'll be here to help in any way that I can.

Frequent Explorer **

Re: Projects will not load

Is there any update as to when this will be fixed?

QuickBooks Team

Re: Projects will not load

Hi there, lfeinstein.

 

Thanks for following up on this thread.

 

I can assure you the engineers are working hard to get Projects fixed as quickly as possible. At this time, I don't have an exact time frame of when this will be resolved. I suggest following the steps listed above to speak with a member of the Support Team. Once you're added to the list of affected accounts you'll receive emails with updates and the solution for this problem with Projects. You're more than welcome to check back here as well. I'll let you know as soon as I hear word on this.

 

Please let me know if you have any other questions in the mean time.

Frequent Explorer **

Re: Projects will not load

We have actually been added to this case all day and have not gotten any updates.  This is extremely troublesome to our company as we need projects to track many things in our company.

QuickBooks Team

Re: Projects will not load

I appreciate you letting me know you've already been added.

 

I can see where you're coming from and I want to help get you back to business. I'll personally keep an eye on the status of this case and will report back here with any new information.