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Is Anyone having problems printing W-2?

 
21 Comments
QuickBooks Team

Re: Is Anyone having problems printing W-2?

Greetings, @tuson12.

 

Helping you get those W-2's printed is my top priority here. We haven't received any reports yet about issues relating to printing these forms in QuickBooks Online. Can you fill me in on what problems you're facing when attempting to print them? Any additional information you can provide me such as error messages or a screenshot will help to ensure a timely solution.

 

Our thorough guide on printing W-2's in QuickBooks may help clear up any basic questions you may have. Please keep in touch with me here for anything else you need, I'm always around to talk QuickBooks. Thanks for bringing us your question, I'll keep an eye out for your reply.

Experienced Member

Re: Is Anyone having problems printing W-2?

I am having problems.  I can't print on 3 part perforated paper, which I have already purchased due to the fact that the website says to print on 3 part perforated paper.  It is coming up as a 4 part form.  I would like this fixed so that I am not out the money I have already spent on 3 part perforated paper.

Established Member

Re: Is Anyone having problems printing W-2?

I am having the same issue.  Even the instructions say to print on 3-part paper.  Intuit needs to fix this problem.  Last year they did print on 3-part paper.

Established Member

Re: Is Anyone having problems printing W-2?

I am having the same issue.  Even the instructions say to print on 3-part paper, but the W2's are printing 4 to a page.  Didn't have this issue last year.  They printed 3 to a page.

This needs fixed asap!

Experienced Member

Re: Is Anyone having problems printing W-2?

Yes!  I am having this same issue.  I've chatted with Support, and according to them, they are aware of the issue and are working on it.  When it'll be resolved is anyone guess, though.  I, too, purchased the 3-part forms because that's what was needed for the past 6 years that I've used IOP.

QuickBooks Team

Re: Is Anyone having problems printing W-2?

Hello there everyone. 

 

Yes, this issue when printing W-2 forms is considered to be an ongoing issue that our engineers are closely working on right now. Rest assured we're actively working on to come up with solution that'll prevent this from happening again.

 

While we don't have a definite time as to when the resolution will come out, I'd suggest calling our QuickBooks Payroll Team. I suggest giving us a quick call so we can add your company information to the list of affected users. This way, updates will be sent to you via email regarding the progress of the investigation.

 

We'll be also updating this thread once we receive updates of the current investigation. We appreciate your patience. Please know that I'll around whenever you need help with anything about QuickBooks. 

Established Member

Re: Is Anyone having problems printing W-2?

I'm having the same problem and feel exactly the same as all other comments - instructions say 3-part, I purchased 3-part, and cannot get a good answer from IOP when and if it will be fixed.  AND...the forms don't fit the windows for any of the W-2 envelopes sold.  I've tried both print options and even the page with employee address at the top and instructions below won't fit properly into the windows.  Payroll is very due date/time sensitive so having a software problem that they can't tell you if or when it can be fixed is EXTREMELY frustrating. 

XBN
Active Member

Re: Is Anyone having problems printing W-2?

I am so done depending on QB Online

QuickBooks Team

Re: Is Anyone having problems printing W-2?

Hello there tuson12, XBN.

 

I'm here to provide some insight into your concern about printing W-2 forms on a 3-part paper.

 

Our Product Developers are working hard to fix the ongoing printing issues in QBO and IOP as quickly as possible. I'll be sending my feedback as well to our own internal product enhancement list that we'll be sent directly to them.

 

Users who already reach out to our Phone/Chat Support Specialists will be added directly to the list of affected users. You'll receive updates about the progress via Email.

 

In case you need to reach out to them, I'll be adding the steps below:

 

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Choose a topic.
  4. Scroll down and click Get Phone Number or Start a Message.

I value your time and service, so please let me know if I can be of any assistance. The Community is always here for you.

Experienced Member

Re: Is Anyone having problems printing W-2?

The ability to print 3up is available now! Under Payroll Settings, Form Printing. Although, they don't work in the W-2 envelopes, so we're having to use regular 2-window envelopes, which aren't stamped as "important tax document enclosed." 

Moderator

Re: Is Anyone having problems printing W-2?

Hello there, @LauraMay117.

 

Thanks for joining the thread. Let me help confirm this information about printing W-2.

 

Yes, you're right, starting today QuickBooks will allow you to print on a 3-part perforated paper. For more information about the compatible window envelopes, you can check out this helpful article: https://community.intuit.com/articles/1763397-about-paper-and-envelopes-for-form-w-2.

 

I'd like to thank everyone for bearing with us about this issue. Please know you can always reach me and my colleagues in the Community if you have other questions. Have a good one.

 

 

Experienced Member

Re: Is Anyone having problems printing W-2?

I was able to print the W2's on the four part paper, however, the top page for each W2 is formatted to print on 3 part paper, so if I fold it in half to fit into the envelopes that were sent with the four part forms, nothing lines up.  I ordered the 4 part forms from Intuit and they sent size A9 envelopes to go with the four part perforated paper.  I'm pretty annoyed right now.

QuickBooks Team

Re: Is Anyone having problems printing W-2?

Thanks for joining us here in the Community, @chglancy.

 

Allow me to provide additional insights with this printing W2 concern. 

 

To get this issue sorted out, let's try printing the for using a private browser. Doing this will help us determine if the issue is browser related.

 

Here are the different keyboard shortcuts to open a private browser:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

If it works fine, you can go back to your regular browser and clear its cache. Please follow the outlined steps in this article depending on the browser you're using: How do I clear my browser cache and temporary Internet files?

 

If the problem continues, I'd suggest giving our Phone Agents a call. They have the necessary tools to work with you to find out what exactly may be causing this issue.

 

To do that:

  1. Visit this link: QuickBooks Online Support.
  2. Select answers for the two prompts.
  3. Click Get Phone Number.

Please let me know if I can be of additional assistance. Have a nice day.

Active Member

Re: Is Anyone having problems printing W-2?

I am having issues.  The instructions on this page do now work. 

 

For example, to set up the forms, when I go into the Payroll Settings there is no Preferences or Form Printing Sections.

 

Then when I go the Payroll Tax section, there is no Annual Forms Link.

 

Highlighted
QuickBooks Team

Re: Is Anyone having problems printing W-2?

Thanks for joining us here, dboylen.

 

The steps provided in this thread are for QuickBooks Online. If you're using Intuit Online Payroll, follow these steps instead to access your tax forms:

 

 

  1. Go to Taxes and Forms.
  2. Under Forms, select Annual Forms.
  3. Select W-2, Copies B, C & 2.
  4. View and Print the form.

Then, to access the printer settings, please follow these steps:

 

  1. Go to Setup, look for Preferences, and then click Printing Settings.
  2. Select your W-2 printing option, then select OK.
     

Here's an article for more details: View And Print Employee W-2 Forms.

 

However, if you're using QuickBooks Online Payroll but can't see the options from the earlier replies, please call our phone support team. Here's how: 

 

  1. Go to this link: https://payroll.intuit.com/support/contact/?infosrc=qs&service=64.
  2. Select QuickBooks Online Payroll.

Visit us again in the Community if you have other questions. See you around.

Established Member

Re: Is Anyone having problems printing W-2?

I am having the same issue, the forms are not aligned and the addresses do not show the windowed envelopes that Intuit said would match

Moderator

Re: Is Anyone having problems printing W-2?

Hi there, @Ctexpress.

 

Thanks for joining this conversation. I'm here to help fix the issue you're having when printing W-2s in QuickBooks Online (QBO).

 

Just to confirm, did you purchase the forms from Intuit? If so and you're still getting the same results after following all the troubleshooting steps on this thread, it'll be best to contact our Payroll Support Team. They have the tools such as screen-sharing that can help check your account and further investigate this issue.

 

Here's how to reach them:

 

1. Go to http://payroll.intuit.com/support/contact/.
2. Select your Payroll Subscription type.
3. Choose a topic.
4. Click on the View Contact Info button to get their phone number.​​

 

That's it! Please let me know how it goes after contacting them. I want to make sure this is fix. Take care always.

Established Member

Re: Is Anyone having problems printing W-2?

Thank you, I appreciate your help. After reading about changing the payroll settings to print for 3up, I was able to successfully print the W-2s.  Thanks again!

Moderator

Re: Is Anyone having problems printing W-2?

Hi again, @Ctexpress.

 

Thanks for getting back to me.

 

I'm glad to know that you're able to successfully print your W-2s.

 

Should you have any follow-up questions or concerns, don't hesitate to post again or leave a comment on this thread. Wishing you and your business continued success!

Established Member

Re: Is Anyone having problems printing W-2?

Anyone else having issues getting the 4part to print right without being cut off. so annoyed right now. 

QuickBooks Team

Re: Is Anyone having problems printing W-2?

Hello there, @cwaterc.

 

Thank you for joining the thread and allow me to help print your W-2 successfully.

 

Have you tried following the steps provided above? 

 

If the same thing happens, you may save the form as a PDF and try printing the forms from there. We also offer a detailed guide on printing W-2 forms for your convenience. You  may check it here: Print W-2 forms.

 

Let me know how it goes by adding a comment below. I'm always here to help!