Sometimes it's necessary to take a break and I'd be happy to show you how to reactivate your payroll so you can pay your staff.
Here's how to reactivate payroll in QuickBooks:
Give this a try and if you have questions, I recommend contacting our support team using this link.
I've got the same issue and I cannot find Settings and Account and Settings on my menu. I have QB Pro 2018. Can you step me through the process? PS, I had additional user copy in a separate location, which I sold to another business owner. I still have my company though. I also need to regain access the username and pw, which I've lost in the shuffle. I need to file my 941 report soon.
Welcome to this conversation, @BillHaugh. The steps provided by my peer apply to the Online version of QuickBooks. This is why you're unable to see those options on your end.
In QuickBooks Desktop, we can regain your access by using the Password Reset Tool to update your credentials. Then, let's restore your QuickBooks company file. Here's how:
For additional insights on how to update the admin and user password in QuickBooks, refer to this link: Reset your password for QuickBooks Desktop.
You can now renew your payroll subscription to use the service. Follow the detailed steps based on the alerts you get in QuickBooks in this help article: Update or renew your subscription. Then, ensure you update the latest payroll tax table each time you pay your employees.
For future reference, read through these following articles to guide you more on how to prepare 941 reports:
Visit us again on the Community US page if you have other concerns. We're always delighted to help you some more.