Blank page after login to QB web

Hello there, @PopovychA.

I appreciate you for taking the time and effort in performing some troubleshooting steps to access your QuickBooks account with no issues. 

Since the error persists, it's best to contact our Customer Support Team. They can also provide further steps to resolve the problem by performing a screen-share session with you. 

To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

If you need more help, please let me know. I'm always here to help. Have a great day.

Hello MirriamM,

Thank you for the reply. My profile was not the main profile, it was like a secondary invited profile to the main profile. So we tried to delete my invited profile and reinvite me again. And now I have "Sign In" error (screenshot attached). As I understand this is another issue. Should I contact the support team on this as well? Or this is a common error right now and QB team is fixing it right now?

Please be informed that I cannot reach my Account and the page with "Help" button as you said, the page is fully blank (empty) and there is nothing. I also tried to reach QB support from here https://quickbooks.intuit.com/global/, so I was forwarded to the page https://help.quickbooks.intuit.com/en/contact and here is only online chat. BUT! This chat is also not loading, just an empty page

Thank you for following up with us, PopovychA. It's my priority to help you with logging in to your QuickBooks Online (QBO) account seamlessly.

As long as you have a strong internet connection and the browser you're using meets the system requirements, you should be able to access QuickBooks with no errors. Since you're asked to use or connect VPN on the browser so the QuickBooks page will load, I would recommend checking this with an IT Professional for further assistance. He or she can look into the setup of your browser or system in a secure environment and help you with signing in to QuickBooks without connecting to VPN.

Once done, you're now ready to work with your QuickBooks transactions. You can review the topics from this link for additional resources: Help articles, video tutorials, and more.

If you have any other follow-up questions while handling your QuickBooks account, let me know by adding a comment below. I'm more than happy to help. Keep safe!

Hello Angelyn_T,

It is pretty strange, but everything works now. Just to let you know the whole image:

I was able to login to QB last week easily, since then nothing has changed in my PC and Internet provider.

After successful login via VPN, I've turned it off and it happens that the page was loading without VPN now. I don't know what happened, but the login page is now working well.

 Hello PopovychA,

My accountant and I have exactly the same issue as you did. All was working well and this week, all of a sudden, neither accountant nor me can't login. So it is clearly not the issue on your side, it is on the side of quickbooks. It seems like quickbooks  blocks Ukrainian IPs or something, and you're whitelisted now.

I tried to fix the issue your way. I opened the website with the Opera browser with the VPN option enabled. But it didn't work for me. Can you advise which VPN service did you use?

Angelyn_T do you have advice for me in the meantime, or maybe you can help with solving the issue with my account? 

Good day, @Dmytro Foremnyi.

Thanks for sharing your concern in this thread. Let me join in this conversation and share with you some steps to fix your login issue in QuickBooks Online (QBO). 

The issue you're experiencing right now might come from the browser itself. Sometimes too much cache build-up in the program can unexpected behavior with the product. This can be the reason why you're unable to access QuickBooks.

To check, let's run some basic troubleshooting steps and fix it. You can start by accessing your account using a private window. This is also known as InPrivate in Internet Explorer and Incognito mode in Google Chrome. Doing this will help us isolate the issue and log in to the program. Simply press the following shortcut keys:

• Ctrl + Shift + N (Google Chrome).
• Ctrl + Shift + P (Firefox).
• Control + Option + P (Safari).

If you're able to successfully log in to QuickBooks, go back to your regular browser clear its cache. Or else, use another supported browser instead. This might be a temporary issue with QuickBooks and the current browser that you use.

I'm also including our Help articles for related references in managing your account and transactions.

Let me know how it goes by adding a commend down below. I'll be here to provide further help. Keep safe.

I was using Chrome browser, Zenmate VPN browser extension. I also recommend you not to login from bookmarks, try to reach the login page from the QB main page.

I also want to add that this solution is temporary. Today I also have to connect VPN as QB Accountant page was once again blank, but this time on the login page itself. And once again after the first enter VPN can be turned off

Hello ReymondO,

clearing the cache according to your instructions did not help. There was a white screen.

But I tried to log in with the Zenmate VPN Chrome browser extension turned on, and it worked. It is not handy to use this workaround all the time. I hope your tech team can help with this issue.

Thanks a lot, it worked! :)