CAMPs log in issue

I have also tried to log on using my cell phone's browsers.  I get the verification pin texted to me and see a very brief glimpse of the page and it disappears. 

Also, while in QB Desktop I have gone into "My Company" and clicked "Manage Your Account" and the disappearing act happens with this route also.

Let's perform another troubleshooting step to log in to your CAMPS, SDP.

I appreciate you performing some solutions to get this sorted out. Another troubleshooting to ensure that there are no underlying factors such as damaged cookies, internet files, or add-ons causing the problem I recommend switching to an incognito or private browser. By doing so, you can eliminate the possibility of any extensions or cookies interfering with the website's functionality and determine if the issue persists.

Microsoft Edge: 

1. Open Edge.
2. Hold Ctrl + Shift + P to switch to In Private Browsing.
3. Go to camps.intuit.com and log in.

Mozilla Firefox: 

1. Open Firefox.
2. Hold Ctrl + Shift + P to switch to Private Browsing.
3. Go to camps.intuit.com and log in.

Google Chrome:

1. Open Google Chrome.
2. Hold Ctrl + Shift + N to switch to an Incognito window.
3. Go to camps.intuit.com and log in.

Safari for Mac:

1. Open Safari on Mac.
2. Hold Command + Shift + N to enable Private browsing.
3. Go to camps.intuit.com and log in.

If you cannot access camps.intuit.com using a different incognito or private browser. In that case, the strict anti-virus settings on your device may be blocking the connection to the website. This can happen because some anti-virus software is designed to block access to certain websites to protect your device from potential threats. 

To resolve this issue, try turning off your anti-virus temporarily or tweaking its settings to allow access to camps.intuit.com. If you need help disable or tweak your anti-virus settings, visit your anti-virus app's support site for more detailed instructions. Alternatively, you can seek help from a computer expert who can guide you through the process and ensure your device remains protected.

For more details about difficulties while trying to sign in to your QuickBooks account, you can access the " Why can't I sign in to my account?" link for detailed instructions on fixing common sign-in issues. In addition to this, QuickBooks offers some useful features for managing your users and accounts effectively. 

• QuickBooks Desktop Users and Restrictions
• Account management
• Fix data damage on your QuickBooks Desktop company file

The Community is available 24/7 whenever you need assistance logging in to your Camps account. We'll be sure to get back to you right away. Take care, and have a good one!

I tried the incognito option on 2 browsers with no luck.

Its strange that it would be anti-virus software suddenly causing the problem as my phone does not have any anti-virus software and the result is the exact same as on my desktop.

Thank you for the update, @SDP. 

I understand the difficulties you are experiencing while accessing your CAMPS account through various devices and browsers. Despite your efforts, the issue persists, and I'd like to suggest contacting our QuickBooks Desktop Support team for assistance. Our support team is equipped with the tools to provide live support and further investigate the issue from your end to determine the root cause. 

Here's how:

1. In your QuickBooks Desktop, select QuickBooks Desktop Help from the Help menu.
2. Click Contact Us.
3. Type in a short description of your concern, then Continue.
4. Choose a way to connect with support.

Please refer to this article for more detailed information regarding our support availability: Contact Support. 

Also, I'm adding this article as a reference in creating a backup for your data for future restoration in case you ever run into problems: Back up your QuickBooks Desktop company file.

Let us know if you still have further questions about logging into your account in CAMPS. 

@SDP 

I was curious about your case and tried to access our CAMPS. We found no problems.

You may try the following steps to isolate the problem

Restart your computer

Open an incognito/private browser

Login to your QB Community account

Open a new tab in the same incognito/private browser you are using

type camps.intuit.com in the browser field and hit the Enter key

You should be able to login into your CAMPS with the same credential you are using to access QB Community.

Thank you for the suggestion.  I gave the incognito a try by logging into my account to access the QB community.  Unfortunately, the blank screen appeared when I logged into camps using another tab (while incognito).  I did a quick chat yesterday to get a phone number to call.  I haven't called yet as I know it will take time.

If Support is unable to fix your issue, consider to cancel your subscription immediately and ask for the refund.

https://quickbooks.intuit.com/learn-support/en-us/help-article/intuit-refunds/request-refund-quickbo...

then purchase a new license and register it with a new email address.

I was told that my file is corrupted.  So, for a one time fee of $900, the experts can fix it.  So, I think I will just have to live with not being able to access camps.

@SDP 

$900 to fix it? Who told you that? Which number did you call them?

I'm not sure you're talking to legitimate Support.

I did a chat with Quick books yesterday where the support person wanted to set me up with a call back.  I asked for the number so that the call would be at a time convenient for me.   I called today and did one of the screen shares where they showed all the errors I am getting.  There were 3 payment options, 1 time, 1 year and 3 year.

I asked for the number so that the call would be at a time convenient for me

What number did you call?

I called [removed]

use the dot between numbers. Otherwise, system will remove it automatically.

I tried with no dashes.  Here it is with dots. [removed]

I couldn't find the number B44 3O4 565B

I'm sure they are just scammers. They access your computer through the LogMeIn app, correct?

When will your current license expire?

Yes.   The number was provided by Quickbooks so, its scary if somone is giving out a scammer phone number.  I am currently doing a chat with Quickbooks and it feels much safer.

I was a successfully able to update to Desktop 2024 with the assistance of customer service.  This is what I had tried to do initially when I discovered I had a camps issue.  We then moved on to why I might not be able to log in.  After some inquiry, I was told there is a known issue even though others can get into camps just fine.   I didn't press the issue.  I have no other reason to log into camps at this time so, I won't worry about it now.  This screen share was very secure (I controlled all screen activity) so, I do have concerns about the earlier screen share that I did.  I changed my password and am hoping for the best.

Glad you were able to resolve this issue and weren't scammed. Another option, you may consider renewing your license through a partner next time and you will not have to register your own credit card in CAMPS.

Having the same exact issues discussed in this thread. If it is a known issue and has been since last fall, WHY THE SAM HELL IS THIS NOT FIXED???? I've lost several thousand  $$$$$ just trying to get QB 2024 Desktop Accountant installed on my computers this year. It is unfair we push your products for you, work on your products all day with our clients, charge us high fees for your software, then you screw us over with these time sucking, unsolvable issues. Nobody has time to be on chat support for hours for something we have always been able to do conveniently in the past on our own. GET THIS FIXED!!!!!!

I appreciate you taking the time to bring this issue to our attention, GJCPA24. We want to get this resolved so you can successfully log in to your account and install your QuickBooks software.

After checking our records, I couldn't find any current open investigations or alerts related to users experiencing blank screens when attempting to log in to the CAMPS website.

However, one troubleshooting step I'd like to share is using an incognito or private browsing session when accessing the site. Quite often, blank screens or unexpected behavior when logging into websites can be caused by cached data, cookies, or other browser-related issues.

Opening an incognito window forces the browser to load the site with a clean slate, without any potential conflicting data carried over from your normal browsing session. This can sometimes allow the login process to complete properly.

Please know that you can also download and install QuickBooks without logging in to CAMPS. Here's how

1. Go to the Downloads and Updates Page at this link: https://downloads.quickbooks.com/app/qbdt/products
2. Click Standard setup.
3. Select QuickBooks Desktop Accountant, then choose 2024.
4. Click Search, then select Download. 

Here's a different link in case you can't see it: https://downloads.quickbooks.com/app/qbdt/products?productName=QuickBooks%20Desktop%20Accountant&edi...

You can also follow the steps in this article if you need to find your license and product information: Manage Your QuickBooks Desktop Subscriptions And Services.

If you already tried this option, I would recommend reaching out to our phone support teams. The support agents can take a closer look at your specific case and perform additional troubleshooting to resolve the blank screen issue you're encountering when trying to log in to your account.

This article provides the contact information and instructions for reaching out to the QuickBooks Desktop support team: Contact QuickBooks Desktop Support. 

Please don't hesitate to reply to me if you have any other follow-up questions or need further assistance, GJCPA24. Our team is always here and ready to help anytime you need additional support to keep your QuickBooks products running smoothly.

I already had tried all of these, and now just wasted my time again with the links you shared, and trying again. When I am trying to install QB on my computer it tells me my Product ID is incorrect, which i got from my most recent license renewal for supposedly QB 2024 (even though, in the incognito tab it comes up blank, and when I go to products 2024 isn't listed, only the prior years are). Is there another place I can retrieve my 2024 license and product IDs, besides CAMPS and my Billing account??

We appreciate what you've done so far on your behalf regarding this matter, GJCPA24.

Since the issue persists on a blank screen when trying to log in to the CAMPS website, I recommend contacting our support team. They can investigate and help you troubleshoot the blank screen issue you're experiencing when trying to log in to your account.

Here's how you can reach out to them:

1. Open QuickBooks.
2. Go to Help, then click QuickBooks Desktop Help/Contact Us.
3. Press Contact Us.
4. Give a brief description of your issue, then select Continue.
5. Sign in to your Intuit account, press Continue, and then Continue with my account.
6. Choose chat with us (start a conversation online with a QuickBooks expert) or Have us call you (skip the line and no more phone trees. Leave your number and get a call back).

Please know that the supporting hours for Pro, Premier, and Plus are 6 AM to 6 PM from Monday to Friday. Meanwhile, support is available anytime and any day for QuickBooks Desktop Enterprise.

In addition, you can review this article as a reference whenever you need to store a copy of your company data from QuickBooks: Back up your QuickBooks Desktop company file.

Feel free to leave a comment below if you have more QuickBooks-related queries. We're one click away.