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Level 1

Cannot accept an invitation

I have received an invitation for my company's quick books files.  When I click on the link to accept, it prompts me to create an account.  Once I fill out the questionaire, it tells me that I have an account.  I cannot find a way to accept the invitation, as my only option when I click the inivation link is to create an account, however, I have one with that email address.

 

Super frustrated.

Solved
Best answer August 22, 2017

Best Answers
Highlighted
Community Champion

Cannot accept an invitation

It is really important to have the invite sent to the email you use in your qbo acct.  I use 2 emails.  If someone sends it to the wrong one, I cannot access.  It has to be the one you use to log in with (even if you don't use the email address as your user name).  Log into your QBOA acct and open email settings.

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14 Comments 14
Highlighted
Community Champion

Cannot accept an invitation

It is really important to have the invite sent to the email you use in your qbo acct.  I use 2 emails.  If someone sends it to the wrong one, I cannot access.  It has to be the one you use to log in with (even if you don't use the email address as your user name).  Log into your QBOA acct and open email settings.

View solution in original post

Highlighted
Level 1

Cannot accept an invitation

I'm using the email that the invite was sent to.... I even tried another email just in case but it still brings me to the create account page.

Highlighted
Community Champion

Cannot accept an invitation

Have them delete the original invite and send to the email address on your QBOA acct.  It should work.

Highlighted
Level 1

Cannot accept an invitation

I have received invitation from almost 13 clients but facing same issue. I cannot ask my clients to send me again as, this is quite un professional. Is there any way so i can accept them?

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Anonymous
Not applicable

Cannot accept an invitation

Hi there, Arslan Latif.

 

Let’s try accepting these invitations through a private window. Here’s how to start browsing privately:

  • For Chrome, press Ctrl + Shift + N.
  • For Internet Explorer or Firefox, press Ctrl + Shift + P.
  • For Safari, hold down Command + Shift + N.

If you’re able to accept invites through a private browser, it’d be best to clear your browser’s cache or switch to a different browser.  There are times that the overloaded files stored in your browser can cause the program to misbehave.

 

Let us know if you need anything else by posting here again. 

Highlighted
Level 1

Cannot accept an invitation

Hi,

 

Thanks for your help. I am sorry to say, I tried on both i.e. Chrome and IE. even I refresh cache but still system is not giving me sign in option for account that I already own.

 

Thanks

Highlighted
QuickBooks Team

Cannot accept an invitation

Hi, Arslan Latif.

 

Thanks for getting back to us. I'm here to guide you to the right support so you can get the help you need. 

 

I appreciate you for taking the time to follow the other options and troubleshooting steps provided by @lynda and MikiD just to resolve this issue. In this case, I encourage you to get in touch with our Care Support Team to investigate this further. They can also create a new investigation for this issue and once it has been open, you’ll be receiving an email notification about the updates and progress.

 

Here's how to contact our phone support: 

  1. Go to: Get help with QuickBooks Online.
  2. Click the contact us link. 
  3. Select the Search for something else, and type-in Customer Support
  4. Click Search.
  5. Scroll-down and click Get Phone Number

You may also check this article for additional reference: How to add a client to QuickBooks Online Accountant.

 

Please know that I'm just a post away if you have any other questions. Wishing you and your business continued success. 

Highlighted
Level 3

Cannot accept an invitation

I have this same problem from the other end.  Inviting users to access quickbooks online company account, when they already have a quickbooks login (for Quickbooks Payments, or employee paystub access to their own payroll, they get the message:  

"Your administrator has not granted you access to
QuickBooks Online Plus.

Please contact your system administrator with any questions"

Highlighted
Moderator

Cannot accept an invitation

Hey there, @TaxCatSC. Happy to help out here.

 

The most common reason that you receive this error is due to cache and cookies in the browser preventing the backend from registering the invite. Your browser stores these files to speed up websites, but over time if not cleared, they can cause issues like this. I recommend telling your employee's to copy the link in the invite email and opening it inside of an incognito or private window in their browser. My colleague has outlined the steps for doing so above.

 

Once you've done this, keep me updated here. I want to ensure your employees are able to access QuickBooks Online as soon as possible. Have a wonderful Tuesday!

Highlighted
Level 1

Cannot accept an invitation

I (the employee) has tried to do this, and now I get an error message saying "oops, something went wrong" with no other information...

Highlighted
Moderator

Cannot accept an invitation

Good to have you here, CheerUNC19.

 

Thanks for performing the steps provided by my colleague above. Let me additional information about your concern.

 

If you're trying to access a company file but unable to receive the invitation, you may request the Master Admin to re-send it so you can sign and be able to access their books.

 

However, if you're trying to access the Workforce, we have similar reported issues about employees getting the same error message after accepting an invitation. This has been worked on with our engineers to get this resolved for you.

 

I'd suggest reaching out to our Customer Care Support team so you'll be added to our lists of affected users. This way, you'll be notified via email once an update is available.

 

 Here's how:

  1. Go to Help.
  2. Click Contact Us.
  3. Enter getting an error message, "oops something went wrong" as your concern.
  4. Click Let's talk.
  5. Choose either to Start messaging or Get a callback.

Let us know if you have any other QuickBooks concerns. We're here to help.

Highlighted
Level 1

Cannot accept an invitation

Hi - Were you ever able to get this resolved? I'm having the same issue.


@cindisherrod wrote:

I'm using the email that the invite was sent to.... I even tried another email just in case but it still brings me to the create account page.


 

Highlighted
QuickBooks Team

Cannot accept an invitation

Good day, chris_harris_CPA.

 

You can create and accept multiple accounts using the same email address. Everytime someone sends an invitation and you accept it, you'll be asked to enter your details to set up your access.

 

It'd be best if you can use the same password so that all accounts associated with that login credentials will be listed when you log in. Then, all you have to do is to select which account you'll want to work with.

 

You can follow these two steps if you're logged in and want to switch to a different account associated to the same login credentials:

  1. Go to the Gear icon.
  2. Click Switch Company.

If you're using QuickBooks Online for Accountants, all your clients will show on the Clients tab once you accepted the invitation. You can also check these links about adding and accepting user invites:

Please comment again if you have other concerns. Stay safe and healthy!

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Level 3

Cannot accept an invitation

In my experience except for an accountant account, its near impossible to have more than one type of intuit access with the same email login, there are all sorts of errors that happen when trying to add a new type of access to the same email and given that the worst problems I've had are with gopayment app, it can't be fixed by clearing cache or cookies.  I've had to create two different logins for the same email address to access gopayment app and https://merchantcenter.intuit.com/  since a client takes credit card payemnts primarily on a desktop (https://merchantcenter.intuit.com/) but also has set up an iPad with gopayment  app (same account) for new cards that a swiper can't read.  I had to create an email alias so that there were two separate email accounts goign to the same place, thankfull payment only users aren't billable in quickbooks online, or it wouldn't be possible to even manage that workaround without paying more.

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