Cannot print with QBO after upgrade to sonoma

Also seeing this issue. Users are reporting that they can export to excel and some how print after that, but it's unclear. Called Apple Support and they allege this is a QB issue with reconciliation for OS Sonoma. 

Hello there, @main1 and @Trey_Dsp.

I see how important it is to seamlessly print your transactions in QuickBooks Online (QBO). Currently, we have an ongoing investigation (INV-93599) regarding the printing of invoices and reports. To receive an email about the investigation update, I recommend contacting our Customer Care Support Team. This way, they can add you to the list of affected users.

Here's how to Contact our support:

1. Go to the Help menu.
2. Select the Search tab, then click Contact Us.
3. Enter your issue and concern in the field.
4. Click Continue.
5. Tap the Chat or Callback option.

For now, I'll be adding a workaround to help you move forward and get back to business.

To print an invoice, you must change the template to Airy New. Here's how to change custom form styles:

1. Go to Settings and then select Custom form styles.
2. Select New style.
3. Click the edit dropdown.
4. Choose the Change up the template.
5. Choose Airy New. 
6. Hit Done.
7. If you wish to share your screen, select Share access. 
8. Click Deny if you don't want to share access. 
    

To print a report, you can either export it to Excel or download it as a PDF and then print it from Adobe. 

For future reference, check out these articles to help you manage your transactions and report before printing:
 

• Configure your print settings for printing checks in QBO.
• Record invoice payments in QBO. 
• Customize reports in QBO. 

Please feel free to reach out if you have other concerns related to QBO features. I'll be happy to help. Stay safe!

quickbooks is a joke. I have the same issue and no repair yet

Hi, @ojmontano.

I recognize the inconvenience this situation has caused your business. Upon checking there's an ongoing investigation about the printing.

I recommend contacting our Customer Support Team so that you'll be added to the list of affected users. This way, you'll receive email updates regarding the investigation's progress.

Here's how to contact our support:

1. Go to the Help menu.
2. Click the Search, then select Contact Us.
3. Type your issue in the field.
4. Click Continue.
5. You can select Chat with us or Have us call you to connect with a representative.

If you need assistance in recording payment of invoices in the future, refer to this guide for further information: Record invoice payments in QuickBooks Online.

We appreciate your patience and understanding while we work together to resolve this issue.

Please fix this! It's been OVER a WEEK!  

Or at least give updates.  We pay for your monthly services that we aren't getting!

Hi, @Cobalt Exteriors.

We understand that the issue you are experiencing is causing inconvenience, and we want to assure you that our product engineers are working diligently to provide a swift resolution. I'm here to update you on the status of the investigation.

While we are still working on a fix for INV-93599, we encourage you to contact QuickBooks Support to add your name to the list of affected users. This will ensure that you receive solutions as soon as they become available. Meanwhile, my colleague @ShyMae has provided a workaround that will allow you to print invoices.

To get guidance on configuring print settings for printing checks in QuickBooks Online, please refer to the following article: Configure your print settings for printing checks in QBO.

We appreciate your patience while we work on a permanent solution to this issue. As always, you are welcome to reach out to us in the Community for any further assistance.

Can you please fix this! I'm not sure what the issue is and why is it taking so long? I'm sure it's just a couple lines of code. We pay good money on a daily basis to use your service and as of right now we're at a standstill please update us as to what's going on and when can we expect to be able to print invoices? 

Thank you 

I appreciate you reaching out to the Community, @DIAZMAN .

We understand that this issue is causing inconvenience to you. Currently, our engineering team is aware of this top-priority investigation and is working to fix it.

Upon checking here on my end, the investigation is still in progress. In the meantime, we can't tell you about the estimated time for the solution to this issue. Let me provide you with the steps as a workaround for printing your invoices.

Here's how: 

1.  To print an invoice, use the Airy New template. You can switch to it from the Custom Form Styles page or an existing invoice by clicking Customize.
2. If printing a Report, export reports to Excel or PDF and print using Adobe instead of the browser.
3. Download your transactions as a PDF and print using Adobe Reader.
4. If possible, sign into QuickBooks Online using a Windows or Mac device that does not run the Sonoma OS.

Moreover, I'm adding this helpful article to guide you in customizing your transactions: Customize invoices, estimates, and sales receipts in QuickBooks Online.

We appreciate your patience while we work on this issue. Let me know if you have further questions about invoices and other QuickBooks-related concerns. I'll be here to lend a helping hand.

I am having same problem!  I've been on the phone with their QB customer Service and they tell me the Investigation team is aware and working on it!   They have been working on it for 3 days and no resolution!!!  I am soooo tired of wasting my time calling when each time they seem to have no record of my issue- even though I give them investigation number and case # - they still ask me to explain the situation!!!  It is ridiculous!

Customer service tried to blame it on Apple as well.  It is NOT an Apple issue!

I would say it does seem to be coming from Apple though, as many were not having an issue prior to MacOS Sonoma being released. We went though support from our remote server company, Microsoft, QB, and Apple. Everyone says they're looking into a fix or know of the issue. Very detrimental to small businesses. 

I have also had this problem.  I hope it gets fixed soon, but in the short term, I've been using Firefox and this is working.

Thank you, that's better info than quickbooks has given us. 

I certainly agree it is a JOKE!  I have tried to contact them about this matter but there is no reply.  There are other business online software companies and I am seriously thinking to trying one out as this is ridiculous.  If there was a problem with updating my MAC to Sanoma they should have notified us before this happened..  I am waisting so much valuable time trying to print off my invoices etc.

I switched to FireFox, as per someone else's recommendation on this page, AND IT WORKED.   Who knew just switching to a different browser would work.  I previously tried on both Safari and Chrome.  I have yet to hear back from QB on my open ticket.   I too spent hours on the phones with QB getting no where!

Try Firefox for a browser.  It worked for me!

The only work around I have figured out it to take a screenshot of the invoice and then print that out.  So frustrating but at least it works.   Might try Firefox work around but I don't have it downloaded.

I have been having the same problem with the same responses from QuickBooks and apple as well.

I found a way to print the invoices and estimates that are not printing via my MacBook!!!!
We use the QuickBooks app on our iPhones, no printing issues when I print from the app via my air printer!!!!!! 

Download the quickbooks app on your phone. My invoices and estimates have been printing through the iPhone app. Prints from my MacBook still aren’t working. 

It's good to know you've found another way to print your invoices and estimates through the QuickBooks app, @TarrynR. I can share some updates about printing invoices and estimates on your MacBook.

I understand that this issue you're experiencing is causing inconvenience. However, the investigation status of this issue is still in progress, and our product engineers are working diligently to provide an effective resolution.

While we're still looking for a fix for this issue, I recommend contacting our Online Support to add you to the list of affected users. It'll ensure you'll receive an email once a fix is available.

Moreover, you can check out this article to make changes and update your invoice layout: Customize invoices on the QuickBooks Online mobile app.

 Keep us posted if you have other concerns besides printing invoices and estimates. We'll always be here to help you address your concerns.

Looks like the new Sonoma update 14.1 has fixed the problem!

As of Monday November 13th, a new Sonoma update from over the weekend has fixed the issue we were seeing. Our accounting department can now print from QB Online, QB Desktop via a remote server, and more. Stinks to have been without a direct fix for exactly 1 month, but at least it's fixed. 

What is the version number of the Sonoma update that fixed the issue?

Welcome to the Community, @RockerSling.

I'm glad to inform you that the Sonoma update 14.1 has fixed the printing issue.

In case you encounter any further problems while printing, here are a few workarounds for you to try: 

1. Use the Firefox browser. 
2.  If you are printing an invoice, use the Airy New template. You can switch to it from the Custom Form Styles page or an existing invoice by clicking Customize. 
3. If you're printing a Report, export it to Excel or PDF and print using Adobe instead of the browser. 
4. Download your transactions as a PDF and print using Adobe Reader.
5. If possible, sign into QuickBooks Online using a Windows or Mac device that does not run the Sonoma OS. 

Furthermore, I'm adding this helpful article that'll guide you on how to personalize your sales transactions: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Please feel free to post in the Community if you have any concerns related to printing or if you encounter any problems in the program. We're always here to assist. Have a great day!